We have Broadcast Xact Dialer (Trial) calls hang up

we have Broadcast Xact Dialer (Trial)
is testing now
when starting calls to customers ringing phone and when open the calls hang up
ASAP

If you are routing a call to an extension, the “customer” will hear ringing when they answer and will most likely hang up. This is NOT a predictive dialer, it will not drop callers into a live operator without the “ringing”, you can drop them into an announcement or recording for playback prior to forwarding the call to an extension or queue…or elsewhere.

smae problem

When you answer the call hangup

Set a proper destination for when an Answering Machine answers. You will find that AMD does not always correctly identify an answerer as human.

I did not understand you well

What should I do to work well

changed same problem hangup call’s

open a commercial module ticket

also - if you have sysadmin pro make note of that, the support vpn may be needed

saying its hanging up without looking at the call flow makes it impossible to determine root cause

if the system is making the call outbound and then trying to bridge a queue my guess would be the queue – you’ve tried calling it directly i assume ?

thank’s

A maintenance ticket has been opened
There was no support
Knowing that I am trying these module Broadcast and did not work well I am forced to buy these from another company.
ASAP

[2019-06-23 13:04:23] VERBOSE[2699][C-000008a7] pbx.c: – Executing [[email protected]:24] Dial(“Local/[email protected];2”, “DAHDI/r4/0222717990,300,T”) in new stack
[2019-06-23 13:04:23] VERBOSE[2699][C-000008a7] app_dial.c: – Called DAHDI/r4/0222717990
[2019-06-23 13:04:23] DEBUG[7324] sig_wat.c: Span 2:Processing event “Con Req”
[2019-06-23 13:04:26] DEBUG[7323] sig_wat.c: Span 1:Signal strength:(-69)dBm (BER:less than 0.2%)
[2019-06-23 13:04:26] DEBUG[7325] sig_wat.c: Span 3:Signal strength:(-69)dBm (BER:less than 0.2%)
[2019-06-23 13:04:26] DEBUG[7327] sig_wat.c: Span 5:Signal strength:(-71)dBm (BER:less than 0.2%)
[2019-06-23 13:04:26] DEBUG[7326] sig_wat.c: Span 4:Signal strength:(-63)dBm (BER:less than 0.2%)
[2019-06-23 13:04:26] DEBUG[7328] sig_wat.c: Span 6:Signal strength:(-73)dBm (BER:less than 0.2%)
[2019-06-23 13:04:27] DEBUG[7324] sig_wat.c: Span 2:Codec in use: “HAMR”
[2019-06-23 13:04:28] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:28] DEBUG[7324] sig_wat.c: Span 2:[id:8] module call (modid:1)
[2019-06-23 13:04:28] VERBOSE[7324] sig_wat.c: – Span 2: Remote side ringing
[2019-06-23 13:04:28] VERBOSE[2699][C-000008a7] app_dial.c: – DAHDI/3-1 is ringing
[2019-06-23 13:04:28] DEBUG[7324] sig_wat.c: Span 2:Signal strength:(-73)dBm (BER:less than 0.2%)
[2019-06-23 13:04:29] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:29] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:30] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:31] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:32] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:33] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:33] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:34] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:alerting)
[2019-06-23 13:04:35] DEBUG[7324] sig_wat.c: Span 2:CLCC entry (id:1 dir:outgoing stat:active)
[2019-06-23 13:04:35] VERBOSE[7324] sig_wat.c: – Span 2: Remote side answered
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] app_dial.c: – DAHDI/3-1 answered Local/[email protected];2
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: – Executing [[email protected]:1] Set(“Local/[email protected];1”, “CALLERID(name)=Ali Mansour”) in new stack
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: – Executing [[email protected]:2] Set(“Local/[email protected];1”, “CALLERID(num)=0222717990”) in new stack
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: – Executing [[email protected]:3] Set(“Local/[email protected];1”, “MACHINE=0”) in new stack
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: – Executing [[email protected]:4] Set(“Local/[email protected];1”, “CHANNEL(language)=en”) in new stack
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: – Executing [[email protected]:5] Answer(“Local/[email protected];1”, “”) in new stack
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: – Executing [[email protected]:6] PlayTones(“Local/[email protected];1”, “!50/50”) in new stack
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: – Executing [[email protected]:7] Set(“Local/[email protected];1”, “_STATE=answered”) in new stack
[2019-06-23 13:04:35] WARNING[2696][C-000008a7] pbx.c: No application ‘AMD’ for extension (broadcast-campaign-9, s, 8)
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: == Spawn extension (broadcast-campaign-9, s, 8) exited non-zero on ‘Local/[email protected];1’
[2019-06-23 13:04:35] VERBOSE[2696][C-000008a7] pbx.c: – Executing [[email protected]:1] NoOp(“Local/[email protected];1”, “this is where we will put do-not-call”) in new stack
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] pbx.c: – Executing [[email protected]:1] Macro(“Local/[email protected];2”, “hangupcall,”) in new stack
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] pbx.c: – Executing [[email protected]:1] ExecIf(“Local/[email protected];2”, “0?Set(CDR(recordingfile)=out-0222717990-unknown-20190623-130423-1561287863.20548.wav)”) in new stack
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] pbx.c: – Executing [[email protected]:2] GotoIf(“Local/[email protected];2”, “1?theend”) in new stack
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] pbx.c: – Goto (macro-hangupcall,s,4)
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] pbx.c: – Executing [[email protected]:4] ExecIf(“Local/[email protected];2”, “0?Set(CDR(recordingfile)=)”) in new stack
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] pbx.c: – Executing [[email protected]:5] Hangup(“Local/[email protected];2”, “”) in new stack
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] app_macro.c: == Spawn extension (macro-hangupcall, s, 5) exited non-zero on ‘Local/[email protected];2’ in macro ‘hangupcall’
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] pbx.c: == Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on ‘Local/[email protected];2’
[2019-06-23 13:04:35] NOTICE[2696] pbx_spool.c: Call completed to Local/[email protected]
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] sig_wat.c: – Span 2: Call Hung up
[2019-06-23 13:04:35] VERBOSE[2699][C-000008a7] chan_dahdi.c: – Hungup ‘DAHDI/3-1’

The ticket was assigned to me, and this is not precisely true. What I said was that trial versions of modules are not entitled to free support, but even so, I connected to the PBX and determined that the module was working correctly, but that outbound calls were failing due to your provider rejecting the call. I even included several examples of the relevant log lines from the Asterisk full log.

This is a new issue. AMD is not loaded.

any solution ??

I apologize to you for somewhat urgent

Is the issue with your provider solved yet?

From Asterisk cli try

module load <modulename>

we have this

The problem is still unresolved

I did not ask for that.

As Lorne pointed out, it seems like AMD is not loaded.

On a PBX i just logged in, I ran

asterisk -rx"module show" | grep amd

and it returned

app_amd.so                     Answering Machine Detection Application  0          Running          extended

So if it’s not running, from asterisk CLI, try

 module load app_amd

or

module reload app_amd

Eitherway, you did not answer if the issue with your provider has been solved?

[[email protected] ~]# asterisk -rx"module show" | grep amd
app_amd.so Answering Machine Detection Application 0

-bash: app_amd.so: command not found
[[email protected] ~]# [[email protected] ~]#
-bash: [[email protected]: command not found
[[email protected] ~]# module load app_amd
-bash: module: command not found
[[email protected] ~]# module reload app_amd
-bash: module: command not found
[[email protected] ~]#