You know how to set up a SIP trunk in FreePBX? You know how to configure FreePBX and get a customer up and running with IVR, extensions, voicemail, etc?
We’d like you to join our fast growing Cloud operations! Sangoma sells a SIP Trunking Solution called SIPStation and Cloud PBXact and we need someone with good interpersonal and technical skills to help onboard our customers.
You will be joining a great team with lots of experience to support you!
Here is a full job description, if you are interested, please contact [email protected]
Onboarding Customer Engineer
Neenah, WI
Full-Time
Reporting to the Onboarding Manager, the Onboarding Customer Engineer will be responsible for completing scheduled network checks, implementations and training appointments. The ideal candidate will have a strong work ethic while maintaining the customer support values which are crucial to Sangoma’s success.
Job Responsibilities:
• Assisting new customers with initial set up of their SIP Station (SIP Trunking) or Cloud PBXact (Hosted PBX) accounts.
• Prompt, consistent attendance.
• Adherence to appointment times (contacting new clients at scheduled dates and times).
• Perform over the phone training on Sangoma features, call flow and devices.
• Complete network checks to confirm compatibility and quality of service.
• Testing of call flow, devices and features to assure configuration is accurate and functioning properly.
• Personal ownership and sense of urgency on every appointment or project.
• Work to meet and exceed metrics to ensure appointment success.
Qualifications:
• Technical knowledge of unified communication platforms and features. Asterisk, FreePBX or PBXact knowledge are strong assets.
• Network knowledge of firewalls, routers and requisite upload/download speeds to optimize the Sangoma services.
• Excellent trouble-shooting skills to address network, device and account issues.
• Strong communication skills and attention to detail.
• Excellent customer service skills.
• Team work – knowing how to listen, share, cooperate and learn together as a team.
Compensation and Benefits:
• Full-time position
• Direct hire
• Paid training
• Generous paid time off
• Medical, dental, and vision coverage
• 401K program
• Team building events
• Employee referral program
• Relocation Assistance