We are hiring an Onboarding Customer Engineer for our Cloud Services


You know how to set up a SIP trunk in FreePBX? You know how to configure FreePBX and get a customer up and running with IVR, extensions, voicemail, etc?

We’d like you to join our fast growing Cloud operations! Sangoma sells a SIP Trunking Solution called SIPStation and Cloud PBXact and we need someone with good interpersonal and technical skills to help onboard our customers.

You will be joining a great team with lots of experience to support you!

Here is a full job description, if you are interested, please contact [email protected]

Onboarding Customer Engineer
Neenah, WI


Reporting to the Onboarding Manager, the Onboarding Customer Engineer will be responsible for completing scheduled network checks, implementations and training appointments. The ideal candidate will have a strong work ethic while maintaining the customer support values which are crucial to Sangoma’s success.

Job Responsibilities:

• Assisting new customers with initial set up of their SIP Station (SIP Trunking) or Cloud PBXact (Hosted PBX) accounts.
• Prompt, consistent attendance.
• Adherence to appointment times (contacting new clients at scheduled dates and times).
• Perform over the phone training on Sangoma features, call flow and devices.
• Complete network checks to confirm compatibility and quality of service.
• Testing of call flow, devices and features to assure configuration is accurate and functioning properly.
• Personal ownership and sense of urgency on every appointment or project.
• Work to meet and exceed metrics to ensure appointment success.


• Technical knowledge of unified communication platforms and features. Asterisk, FreePBX or PBXact knowledge are strong assets.
• Network knowledge of firewalls, routers and requisite upload/download speeds to optimize the Sangoma services.
• Excellent trouble-shooting skills to address network, device and account issues.
• Strong communication skills and attention to detail.
• Excellent customer service skills.
• Team work – knowing how to listen, share, cooperate and learn together as a team.

Compensation and Benefits:

• Full-time position
• Direct hire
• Paid training
• Generous paid time off
• Medical, dental, and vision coverage
• 401K program
• Team building events
• Employee referral program
• Relocation Assistance


And best of all you get to work directory for the company behind FreePBX and a team of awesome dedicated people.

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