Here’s what my boss would like to be able to do with Asterisk. We have a DB with our customer list. Some customers are flagged as “non-support.” He would like to have some way, so that when a customer calls in, the system gets their caller ID, looks that up against the DB, and if the “non-support” flag is set, route the call to our Accounting dept. All other calls would then go to the main IVR menu.
I see it is possible to have the system look up caller information based on CID, and route calls by that. Is it possible to do what we are looking for?
Thanks,
Jason