Voip carrier issue

Hi,
We are using PBX Firmware:6.12.65-30 and asterisk 11
I have recently an issue with my voip carrier.

  1. On some outbound calls the agent gets a busy tone but when checking the call history on carriers site ,i see that i have been billed for that call.
  2. Another issue is that sometimes besides that i am billed for a busy call,i am billed for a second call to the same destination , that i have supposedly have done 2 mins after the first call.I cant find any input for that second call in my logs.
    Is there something going wrong on my side or theirs ???
    A log output for a ‘busy’ call that could maybe help.
    [[email protected] asterisk]# grep “12357” full
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] Macro(“SIP/4100-00010067”, “user-callerid,LIMIT,EXTERNAL,”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] Set(“SIP/4100-00010067”, “TOUCH_MONITOR=1445414929.118370”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] Set(“SIP/4100-00010067”, “AMPUSER=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] GotoIf(“SIP/4100-00010067”, “0?report”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:4] ExecIf(“SIP/4100-00010067”, “1?Set(REALCALLERIDNUM=4100)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:5] Set(“SIP/4100-00010067”, “AMPUSER=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:6] GotoIf(“SIP/4100-00010067”, “0?limit”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:7] Set(“SIP/4100-00010067”, “AMPUSERCIDNAME=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:8] GotoIf(“SIP/4100-00010067”, “0?report”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:9] Set(“SIP/4100-00010067”, “AMPUSERCID=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:10] Set(“SIP/4100-00010067”, “__DIAL_OPTIONS=Ttr”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:11] Set(“SIP/4100-00010067”, “CALLERID(all)=“4100” <4100>”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:12] GotoIf(“SIP/4100-00010067”, “0?limit”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:13] ExecIf(“SIP/4100-00010067”, “1?Set(GROUP(concurrency_limit)=4100)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:14] GosubIf(“SIP/4100-00010067”, “7?sub-ccss,s,1(from-internal,6971741xxx)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] ExecIf(“SIP/4100-00010067”, “0?Return()”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] Set(“SIP/4100-00010067”, “CCSS_SETUP=TRUE”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] GosubIf(“SIP/4100-00010067”, “0?monitor_config,1(from-internal,6971741xxx):monitor_default,1(from-internal,6971741xxx)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] GotoIf(“SIP/4100-00010067”, “0?is_exten”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] StackPop(“SIP/4100-00010067”, “”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] Return(“SIP/4100-00010067”, “FALSE”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:15] ExecIf(“SIP/4100-00010067”, “0?Set(CHANNEL(language)=)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:16] GotoIf(“SIP/4100-00010067”, “1?continue”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Goto (macro-user-callerid,s,30)
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:30] Set(“SIP/4100-00010067”, “CALLERID(number)=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:31] Set(“SIP/4100-00010067”, “CALLERID(name)=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:32] Set(“SIP/4100-00010067”, “CDR(cnum)=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:33] Set(“SIP/4100-00010067”, “CDR(cnam)=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:34] Set(“SIP/4100-00010067”, “CHANNEL(language)=gr”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] Gosub(“SIP/4100-00010067”, “sub-record-check,s,1(out,6971741xxx,yes)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] GotoIf(“SIP/4100-00010067”, “0?initialized”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] Set(“SIP/4100-00010067”, “__REC_STATUS=INITIALIZED”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] Set(“SIP/4100-00010067”, “NOW=1445414929”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:4] Set(“SIP/4100-00010067”, “__DAY=21”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:5] Set(“SIP/4100-00010067”, “__MONTH=10”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:6] Set(“SIP/4100-00010067”, “__YEAR=2015”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:7] Set(“SIP/4100-00010067”, “__TIMESTR=20151021-110849”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:8] Set(“SIP/4100-00010067”, “__FROMEXTEN=4100”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:9] Set(“SIP/4100-00010067”, “__MON_FMT=wav”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:10] NoOp(“SIP/4100-00010067”, “Recordings initialized”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:11] ExecIf(“SIP/4100-00010067”, “0?Set(ARG3=dontcare)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:12] Set(“SIP/4100-00010067”, “REC_POLICY_MODE_SAVE=”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:13] ExecIf(“SIP/4100-00010067”, “0?Set(REC_STATUS=NO)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:14] GotoIf(“SIP/4100-00010067”, “3?checkaction”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Goto (sub-record-check,s,17)
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:17] GotoIf(“SIP/4100-00010067”, “1?sub-record-check,out,1”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Goto (sub-record-check,out,1)
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] NoOp(“SIP/4100-00010067”, “Outbound Recording Check from 4100 to 6971741xxx”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] Set(“SIP/4100-00010067”, “RECMODE=always”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] ExecIf(“SIP/4100-00010067”, “0?Goto(routewins)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:4] ExecIf(“SIP/4100-00010067”, “0?Goto(routewins)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:5] Gosub(“SIP/4100-00010067”, “recordcheck,1(always,out,6971741xxx)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] NoOp(“SIP/4100-00010067”, “Starting recording check against always”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] Goto(“SIP/4100-00010067”, “always”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Goto (sub-record-check,recordcheck,4)
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:4] NoOp(“SIP/4100-00010067”, “Detected legacy “always” entry. Mapping to “force””) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:5] Set(“SIP/4100-00010067”, “__REC_POLICY_MODE=FORCE”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:6] GotoIf(“SIP/4100-00010067”, “1?startrec”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Goto (sub-record-check,recordcheck,16)
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:16] NoOp(“SIP/4100-00010067”, “Starting recording: out, 6971741xxx”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:17] Set(“SIP/4100-00010067”, “AUDIOHOOK_INHERIT(MixMonitor)=yes”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:18] Set(“SIP/4100-00010067”, “__CALLFILENAME=out-6971741xxx-4100-20151021-110849-1445414929.118370”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:19] MixMonitor(“SIP/4100-00010067”, “2015/10/21/out-6971741xxx-4100-20151021-110849-1445414929.118370.wav,ai(LOCAL_MIXMON_ID),”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:20] Set(“SIP/4100-00010067”, “__MIXMON_ID=0x7ff728a50a50”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:21] Set(“SIP/4100-00010067”, “__RECORD_ID=SIP/4100-00010067”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:22] Set(“SIP/4100-00010067”, “__REC_STATUS=RECORDING”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:23] Set(“SIP/4100-00010067”, “CDR(recordingfile)=out-6971741xxx-4100-20151021-110849-1445414929.118370.wav”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:24] Return(“SIP/4100-00010067”, “”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:6] Return(“SIP/4100-00010067”, “”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] ExecIf(“SIP/4100-00010067”, “0 ?Set(CDR(accountcode)=)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:4] Set(“SIP/4100-00010067”, “MOHCLASS=default”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:5] ExecIf(“SIP/4100-00010067”, “1?Set(TRUNKCIDOVERRIDE=2310123456)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:6] Set(“SIP/4100-00010067”, “_NODEST=”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:7] Macro(“SIP/4100-00010067”, “dialout-trunk,9,6971741xxx,off”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] Set(“SIP/4100-00010067”, “DIAL_TRUNK=9”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] GosubIf(“SIP/4100-00010067”, “0?sub-pincheck,s,1()”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] GotoIf(“SIP/4100-00010067”, “0?disabletrunk,1”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:4] Set(“SIP/4100-00010067”, “DIAL_NUMBER=6971741xxx”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:5] Set(“SIP/4100-00010067”, “DIAL_TRUNK_OPTIONS=Ttr”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:6] Set(“SIP/4100-00010067”, “OUTBOUND_GROUP=OUT_9”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:7] GotoIf(“SIP/4100-00010067”, “1?nomax”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Goto (macro-dialout-trunk,s,9)
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:9] GotoIf(“SIP/4100-00010067”, “0?skipoutcid”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:10] Set(“SIP/4100-00010067”, “DIAL_TRUNK_OPTIONS=TtL(1800000)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:11] Macro(“SIP/4100-00010067”, “outbound-callerid,9”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] ExecIf(“SIP/4100-00010067”, “0?Set(CALLERPRES()=)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] ExecIf(“SIP/4100-00010067”, “0?Set(REALCALLERIDNUM=4100)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] GotoIf(“SIP/4100-00010067”, “1?normcid”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Goto (macro-outbound-callerid,s,6)
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:6] Set(“SIP/4100-00010067”, “USEROUTCID=”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:7] Set(“SIP/4100-00010067”, “EMERGENCYCID=”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:8] Set(“SIP/4100-00010067”, “TRUNKOUTCID=2310123456”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:9] GotoIf(“SIP/4100-00010067”, “1?trunkcid”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Goto (macro-outbound-callerid,s,14)
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:14] ExecIf(“SIP/4100-00010067”, “1?Set(CALLERID(all)=2310123456)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:15] ExecIf(“SIP/4100-00010067”, “0?Set(CALLERID(all)=)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:16] ExecIf(“SIP/4100-00010067”, “1?Set(CALLERID(all)=2310123456)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:17] ExecIf(“SIP/4100-00010067”, “0?Set(CALLERPRES()=prohib_passed_screen)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:18] Set(“SIP/4100-00010067”, “CDR(outbound_cnum)=2310123456”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:19] Set(“SIP/4100-00010067”, “CDR(outbound_cnam)=”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:12] GosubIf(“SIP/4100-00010067”, “0?sub-flp-9,s,1()”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:13] Set(“SIP/4100-00010067”, “OUTNUM=306971741xxx”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:14] Set(“SIP/4100-00010067”, “custom=SIP/MYCARRIER-trunk”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:15] ExecIf(“SIP/4100-00010067”, “0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)TtL(1800000))”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:16] ExecIf(“SIP/4100-00010067”, “0?Set(DIAL_TRUNK_OPTIONS=TtL(1800000)M(confirm))”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:17] Macro(“SIP/4100-00010067”, “dialout-trunk-predial-hook,”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] MacroExit(“SIP/4100-00010067”, “”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:18] GotoIf(“SIP/4100-00010067”, “0?bypass,1”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:19] ExecIf(“SIP/4100-00010067”, “1?Set(CONNECTEDLINE(num,i)=6971741xxx)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:20] ExecIf(“SIP/4100-00010067”, “1?Set(CONNECTEDLINE(name,i)=CID:2310123456)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:21] GotoIf(“SIP/4100-00010067”, “0?customtrunk”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:22] Dial(“SIP/4100-00010067”, “SIP/MYCARRIER-trunk/306971741xxx,300,TtL(1800000)”) in new stack
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] features.c: – Setting call duration limit to 1800.000 seconds.
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] netsock2.c: == Using SIP RTP TOS bits 184
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] netsock2.c: == Using SIP RTP CoS mark 5
    [2015-10-21 11:08:49] VERBOSE[12357][C-00008c81] app_dial.c: – Called SIP/MYCARRIER-trunk/306971741xxx
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] app_dial.c: – SIP/MYCARRIER-trunk-00010068 is busy
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] app_dial.c: == Everyone is busy/congested at this time (1:1/0/0)
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:23] NoOp(“SIP/4100-00010067”, “Dial failed for some reason with DIALSTATUS = BUSY and HANGUPCAUSE = 17”) in new stack
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:24] GotoIf(“SIP/4100-00010067”, “0?continue,1:s-BUSY,1”) in new stack
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: – Goto (macro-dialout-trunk,s-BUSY,1)
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] NoOp(“SIP/4100-00010067”, “Dial failed due to trunk reporting BUSY - giving up”) in new stack
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:2] PlayTones(“SIP/4100-00010067”, “busy”) in new stack
    [2015-10-21 11:08:53] WARNING[12357][C-00008c81] translate.c: no samples for ulawtolin
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:3] Busy(“SIP/4100-00010067”, “20”) in new stack
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] app_macro.c: == Spawn extension (macro-dialout-trunk, s-BUSY, 3) exited non-zero on ‘SIP/4100-00010067’ in macro ‘dialout-trunk’
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: == Spawn extension (from-internal, 6971741xxx, 7) exited non-zero on ‘SIP/4100-00010067’
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: – Executing [[email protected]:1] Hangup(“SIP/4100-00010067”, “”) in new stack
    [2015-10-21 11:08:53] VERBOSE[12357][C-00008c81] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/4100-00010067’

Thank you for any help