Voicemail to Email stopped working

General Help
1

For some reason our Voicemail to Email stopped working. I’m not sure if it’s a PBX or network issue. Any suggestions on how to trouble shot/debug the issue?
Current PBX Version: 14.0.13.4
Current System Version: 12.7.6-1904-1.sng7

2

Logs.

/var/log/asterisk/full will tell you if the message is getting queued up.

/var/log/maillog will tell you what happened between you and the mail server.

After that, it’s up to your mail exchanger.

3

Thanks for the reply.
I don’t see anything about the queue in the full log:

[2019-10-07 16:15:44] VERBOSE[2933][C-0000004f] pbx.c: Executing [s-NOANSWER@macro-vm:2] VoiceMail(“SIP/fpbx-1-utC1eebZxmah-00000092”, “224@default,ug(9)”) in new stack
[2019-10-07 16:15:44] VERBOSE[2933][C-0000004f] file.c: <SIP/fpbx-1-utC1eebZxmah-00000092> Playing ‘/var/spool/asterisk/voicemail/default/224/greet.slin’ (language ‘en’)
[2019-10-07 16:15:46] VERBOSE[2933][C-0000004f] file.c: <SIP/fpbx-1-utC1eebZxmah-00000092> Playing ‘vm-isunavail.ulaw’ (language ‘en’)
[2019-10-07 16:15:47] VERBOSE[2933][C-0000004f] file.c: <SIP/fpbx-1-utC1eebZxmah-00000092> Playing ‘vm-intro.ulaw’ (language ‘en’)
[2019-10-07 16:15:53] VERBOSE[2933][C-0000004f] file.c: <SIP/fpbx-1-utC1eebZxmah-00000092> Playing ‘beep.ulaw’ (language ‘en’)
[2019-10-07 16:15:53] VERBOSE[2933][C-0000004f] app_voicemail.c: Recording the message
[2019-10-07 16:15:53] VERBOSE[2933][C-0000004f] app.c: x=0, open writing: /var/spool/asterisk/voicemail/default/224/tmp/QYnDc9 format: wav, 0x7f97700323a8
[2019-10-07 16:15:53] VERBOSE[2933][C-0000004f] app.c: x=1, open writing: /var/spool/asterisk/voicemail/default/224/tmp/QYnDc9 format: wav49, 0x7f97700192b8
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] app.c: User hung up
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] app_macro.c: Spawn extension (macro-vm, s-NOANSWER, 2) exited non-zero on ‘SIP/fpbx-1-utC1eebZxmah-00000092’ in macro ‘vm’
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] pbx.c: Spawn extension (ext-local, 224, 4) exited non-zero on ‘SIP/fpbx-1-utC1eebZxmah-00000092’
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] pbx.c: Executing [h@ext-local:1] Macro(“SIP/fpbx-1-utC1eebZxmah-00000092”, “hangupcall,”) in new stack
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] pbx.c: Executing [s@macro-hangupcall:1] GotoIf(“SIP/fpbx-1-utC1eebZxmah-00000092”, “1?theend”) in new stack
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“SIP/fpbx-1-utC1eebZxmah-00000092”, “0?Set(CDR(recordingfile)=)”) in new stack
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] pbx.c: Executing [s@macro-hangupcall:4] NoOp(“SIP/fpbx-1-utC1eebZxmah-00000092”, " montior file= ") in new stack
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] pbx.c: Executing [s@macro-hangupcall:5] GotoIf(“SIP/fpbx-1-utC1eebZxmah-00000092”, “1?skipagi”) in new stack
[2019-10-07 16:15:58] VERBOSE[2933][C-0000004f] pbx_builtins.c: Goto (macro-hangupcall,s,7)

I also don’t have a maillog file…

4

OK, I found the maillog, sorry.
For some reason my hostname got reset. I set it back & it’s working now…

5

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