Voicemail to a queue VM box or answers like a queue call back. Any solution?

FreePBX
1

Is there a way when somebody breaks out of an IVR from a queeue and leaves a VM to have that voicemail be for the queue and not to a specific agent. I dont like the VM blast as that will send the VM to all the boxes.

or

have that voicemail holds its spot like a queue callback and the agent answers it will play that voicemail?

2

Never tried, maybe use VM Notify and set it should call the Queue.

Or you can setup BLF keys on each member’s phone *98VM and it will turn red everytime there’s a new VM.

3

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