Using FreePBX 126.96.36.199
I just created a new extension with voicemail.
The user has recorded their greeting messages.
Everything seems fine.
However, then user is not getting their voicemails !
Trying to troubleshoot: when calling this extension and ending up on the voicemail, we hear the recorded greeting, we can leave a message. If we press a key to get options, and you select send the message, then the system responds with “an error has occurred” en hangs up.
I don’t know where to look to find logs or more info on what’s going on.
Well that was great help.
I fired up the console using
tail -f /var/log/asterisk/full
Then I tried to reproduce the error and saw this:
[2020-08-03 17:49:47] VERBOSE[C-0003137e] app_voicemail.c: Recording was 2 seconds long but needs to be at least 5 - abandoning
Apparently all the tests we made were less that 5 seconds long and therefore failed !!!
Problem “solved”, thank you @comtech !!
Remember, you can adjust that minimum in the Advanced Settings (IIRC), but seriously, if someone is going to leave a meaningful message, it’s going to last more than 15 words.
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