Voicemail Notifications not always sent

Hi Guys,

I’m investigating an issue. We are using the commerical module voicemail notifications that monitors a mailbox.
I’ve configured it so that on failure or on success an email is sent.
I’m getting complaints that sometimes no email is sent after listening and accepting the voicemail.
When I check the mail log I can see that no attempt was made to send an email.
How can this happen?
Here is part of the log which seamed relevant to me.

[2018-11-29 19:15:09] VERBOSE[3745] res_agi.c: AGI Script Executing Application: (NoOp) Options: (0)
[2018-11-29 19:15:09] VERBOSE[3745] res_agi.c: <Local/[email protected];1> Playing 'silence/1.slin16' (escape_digits=) (sample_offset 0) (language 'en')
[2018-11-29 19:15:09] VERBOSE[3888][C-00000819] bridge_channel.c: Channel Local/[email protected];2 left 'simple_bridge' basic-bridge <78bfd054-9a14-4204-8edb-4308de746cdc>
[2018-11-29 19:15:09] VERBOSE[3888][C-00000819] bridge_channel.c: Channel Local/[email protected];2 left 'simple_bridge' basic-bridge <0971c1a1-9b30-4448-a68c-fe6ad3cf6562>
[2018-11-29 19:15:09] VERBOSE[3888][C-00000819] bridge_channel.c: Channel Local/[email protected];2 swapped with Local/[email protected];2 into 'simple_bridge' basic-bridge <0971c1a1-9b30-4448-a68c-fe6ad3cf6562>
[2018-11-29 19:15:09] VERBOSE[3888][C-00000819] bridge_channel.c: Channel Local/[email protected];1 left 'simple_bridge' basic-bridge <78bfd054-9a14-4204-8edb-4308de746cdc>
[2018-11-29 19:15:09] VERBOSE[3748][C-00000819] app_macro.c: Spawn extension (macro-dialout-trunk, s, 24) exited non-zero on 'Local/[email protected];2' in macro 'dialout-trunk'
[2018-11-29 19:15:09] VERBOSE[3748][C-00000819] pbx.c: Spawn extension (outbound-allroutes, XXXXXXXXXX, 7) exited non-zero on 'Local/[email protected];2'
[2018-11-29 19:15:10] VERBOSE[3745] res_agi.c: <Local/[email protected];1> Playing 'vmnotify-greeting.slin' (escape_digits=) (sample_offset 0) (language 'en')
[2018-11-29 19:15:13] VERBOSE[3745] file.c: <Local/[email protected];1> Playing 'digits/4.slin16' (language 'en')
[2018-11-29 19:15:14] VERBOSE[3745] file.c: <Local/[email protected];1> Playing 'digits/0.slin16' (language 'en')
[2018-11-29 19:15:15] VERBOSE[3745] file.c: <Local/[email protected];1> Playing 'digits/3.slin16' (language 'en')
[2018-11-29 19:15:15] VERBOSE[3745] res_agi.c: AGI Script Executing Application: (NoOp) Options: (0)
[2018-11-29 19:15:15] VERBOSE[3745] res_agi.c: <Local/[email protected];1> Playing 'vmnotify-instructions.slin' (escape_digits=123) (sample_offset 0) (language 'en')
[2018-11-29 19:15:19] VERBOSE[3745] res_agi.c: AGI Script Executing Application: (NoOp) Options: (rcinput:)
[2018-11-29 19:15:20] VERBOSE[3745] res_agi.c: AGI Script Executing Application: (NoOp) Options: (0)
[2018-11-29 19:15:20] VERBOSE[3745] res_agi.c: <Local/[email protected];1> Playing '/var/lib/asterisk/sounds/vmnotify/403/29/msg0000.slin' (escape_digits=123) (sample_offset 0) (language 'en')
[2018-11-29 19:16:07] VERBOSE[3745] res_agi.c: AGI Script Executing Application: (NoOp) Options: (offset:)
[2018-11-29 19:16:07] VERBOSE[3745] res_agi.c: AGI Script Executing Application: (NoOp) Options: (pbinput:)
[2018-11-29 19:16:07] VERBOSE[3745] res_agi.c: AGI Script Executing Application: (NoOp) Options: (0)
[2018-11-29 19:16:07] VERBOSE[3745] res_agi.c: <Local/[email protected];1> Playing 'vmnotify-instructions2.slin' (escape_digits=123) (sample_offset 0) (language 'en')
[2018-11-29 19:16:12] VERBOSE[3745] res_agi.c: AGI Script Executing Application: (NoOp) Options: (0)
[2018-11-29 19:16:12] VERBOSE[3745] res_agi.c: <Local/[email protected];1> Playing 'vmnotify-thankyou.slin' (escape_digits=) (sample_offset 0) (language 'en')
[2018-11-29 19:16:13] VERBOSE[3745] res_agi.c: <Local/[email protected];1> Playing 'vmnotify-goodbye.slin' (escape_digits=) (sample_offset 0) (language 'en')
[2018-11-29 19:16:14] VERBOSE[3884][C-00000819] bridge_channel.c: Channel SIP/TELENET-00001be7 left 'simple_bridge' basic-bridge <0971c1a1-9b30-4448-a68c-fe6ad3cf6562>
[2018-11-29 19:16:14] VERBOSE[3746][C-00000819] bridge_channel.c: Channel Local/[email protected];2 left 'simple_bridge' basic-bridge <0971c1a1-9b30-4448-a68c-fe6ad3cf6562>
[2018-11-29 19:16:14] VERBOSE[3746][C-00000819] pbx.c: Spawn extension (vmnotify-main, XXXXXXXXXX, 2) exited non-zero on 'Local/[email protected];2'
[2018-11-29 19:16:14] VERBOSE[3745] res_agi.c: <Local/[email protected];1>AGI Script vmnotify-main.php completed, returning 4
[2018-11-29 19:16:14] NOTICE[3745] pbx_spool.c: Call completed to Local/[email protected]
[2018-11-29 19:17:44] VERBOSE[4242] pbx_spool.c: Attempting call on Local/[email protected] for application AGI(vmnotify-audit.php) (Retry 1)
[2018-11-29 19:17:44] VERBOSE[4247][C-0000081a] pbx.c: Executing [[email protected]:1] Answer("Local/[email protected];2", "") in new stack
[2018-11-29 19:17:44] VERBOSE[4242] dial.c: Called [email protected]
[2018-11-29 19:17:44] VERBOSE[4242] dial.c: Local/[email protected];1 answered
[2018-11-29 19:17:44] VERBOSE[4242] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/vmnotify-audit.php
[2018-11-29 19:17:44] VERBOSE[4242] res_agi.c: AGI Script Executing Application: (NoOp) Options: (1)
[2018-11-29 19:17:44] VERBOSE[4242] res_agi.c: <Local/[email protected];1> Playing 'vmnotify-too-late.slin' (escape_digits=) (sample_offset 0) (language 'en')
[2018-11-29 19:17:44] VERBOSE[4247][C-0000081a] pbx.c: Executing [[email protected]:2] Wait("Local/[email protected];2", "300") in new stack
[2018-11-29 19:17:48] VERBOSE[4242] res_agi.c: <Local/[email protected];1>AGI Script vmnotify-audit.php completed, returning 4
[2018-11-29 19:17:48] NOTICE[4242] pbx_spool.c: Call completed to Local/[email protected]
[2018-11-29 19:17:48] VERBOSE[4247][C-0000081a] pbx.c: Spawn extension (vmnotify-dummy, 1, 2) exited non-zero on 'Local/[email protected];2'

My system is completely up to date and I’m on v14, asterisk 13

No one?

You have free support from Sangoma. support.sangoma.com

However, if you can, please update us once support fixes that issue, so future visitors can find the solution.

It’s a PBXact so then it’s not apparently …
Or am I missing something here?

As long as the support contract is current, you have free support for PBXact bugs. Open a ticket of type “PBXact Bug Report Assistance”

2 Likes

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.