Voicemail Notification Light

[shackbill]

We are using a virtual Extension (99) for Reception Group VM. Is there a way to tie a New VM message to the large VM light in the upper right corner for the S505 phones. Curretnly we use a BLF but that is causing confusion and not easy to see when a VM comes in. I have an email notification as well but they dont really check their email too frequently. thanks.

bill

[dolesec (Chris Dolese)]

check this old post out

Group Voicemail (how to?)

The way I have always done it in the past: Create virtual account with voicemail. (199) Ring group 200 destination if no answer -> voicemail-> 199 (unavailable) On the phone, instead of adding account two. Change the voicemail button dial string from *97 to *98199 No need for a second account, will update the MWI on the phone and opens the mailbox when you press the button. Your problems: I don’t understand what you mean destination for voicemail… You select voicemail first, then a second …

[shackbill]

thanks i see how the MWI works. i will test some scenarios because the individual still needs to get VM as well but perhaps i can tie their personal VM to a BLF key instead since it is not critical and mostly rare they get personal VMs.