Newbie here…
I have several SIP Trunks which are working correctly (incoming calls and outgoing calls have good audio and connect just fine). On incoming calls, I have a ringgroup (ext 600) which rings all extensions for 20 seconds. If no one answers, then it goes to a voicemail blast group (ext 500) where I have recorded a custom announcement to be played and then voicemails are sent to the relevant extensions.
When I dial from an internal line either extension 600 or 500, the behavior is exactly as I would like and voicemail messages are played and heard on the line.
When I dial in from an external number on the SIP Trunk, all the extensions light up, but after the 20 seconds, I don’t hear anything and no voicemail is recorded.
Here are the two logs:
From Internal:
-- Nobody picked up in 20000 ms
-- Executing [s@macro-dial:8] Set("SIP/11-0000009e", "DIALSTATUS=NOANSWER") in new stack
-- Executing [s@macro-dial:9] GosubIf("SIP/11-0000009e", "0?NOANSWER,1") in new stack
-- Executing [600@from-internal:13] Gosub("SIP/11-0000009e", "sub-record-cancel,s,1()") in new stack
-- Executing [s@sub-record-cancel:1] Return("SIP/11-0000009e", "") in new stack
-- Executing [600@from-internal:14] Set("SIP/11-0000009e", "RingGroupMethod=") in new stack
-- Executing [600@from-internal:15] GotoIf("SIP/11-0000009e", "0?nodest") in new stack
-- Executing [600@from-internal:16] Set("SIP/11-0000009e", "__CWIGNORE=") in new stack
-- Executing [600@from-internal:17] Set("SIP/11-0000009e", "__NODEST=") in new stack
-- Executing [600@from-internal:18] Macro("SIP/11-0000009e", "blkvm-clr,") in new stack
-- Executing [s@macro-blkvm-clr:1] Set("SIP/11-0000009e", "SHARED(BLKVM,SIP/11-0000009e)=") in new stack
-- Executing [s@macro-blkvm-clr:2] Set("SIP/11-0000009e", "GOSUB_RETVAL=") in new stack
-- Executing [s@macro-blkvm-clr:3] MacroExit("SIP/11-0000009e", "") in new stack
-- Executing [600@from-internal:19] Goto("SIP/11-0000009e", "vmblast-grp,500,1") in new stack
-- Goto (vmblast-grp,500,1)
-- Executing [500@vmblast-grp:1] Macro("SIP/11-0000009e", "user-callerid,") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/11-0000009e", "TOUCH_MONITOR=1424131768.158") in new stack
-- Executing [s@macro-user-callerid:2] Set("SIP/11-0000009e", "AMPUSER=11") in new stack
-- Executing [s@macro-user-callerid:3] GotoIf("SIP/11-0000009e", "15?report") in new stack
-- Goto (macro-user-callerid,s,16)
-- Executing [s@macro-user-callerid:16] GotoIf("SIP/11-0000009e", "0?continue") in new stack
-- Executing [s@macro-user-callerid:17] ExecIf("SIP/11-0000009e", "1?Set(__CALLEE_ACCOUNCODE=)") in new stack
-- Executing [s@macro-user-callerid:18] Set("SIP/11-0000009e", "__TTL=63") in new stack
-- Executing [s@macro-user-callerid:19] GotoIf("SIP/11-0000009e", "1?continue") in new stack
-- Goto (macro-user-callerid,s,30)
-- Executing [s@macro-user-callerid:30] Set("SIP/11-0000009e", "CALLERID(number)=11") in new stack
-- Executing [s@macro-user-callerid:31] Set("SIP/11-0000009e", "CALLERID(name)=Chris Deskphone") in new stack
-- Executing [s@macro-user-callerid:32] Set("SIP/11-0000009e", "CDR(cnum)=11") in new stack
-- Executing [s@macro-user-callerid:33] Set("SIP/11-0000009e", "CDR(cnam)=Chris Deskphone") in new stack
-- Executing [s@macro-user-callerid:34] Set("SIP/11-0000009e", "CHANNEL(language)=en") in new stack
-- Executing [500@vmblast-grp:2] Answer("SIP/11-0000009e", "") in new stack
> 0x7f21904538c0 -- Probation passed - setting RTP source address to 192.168.20.211:5004
-- Executing [500@vmblast-grp:3] Wait("SIP/11-0000009e", "1") in new stack
-- Executing [500@vmblast-grp:4] Set("SIP/11-0000009e", "GRPLIST=") in new stack
-- Executing [500@vmblast-grp:5] Macro("SIP/11-0000009e", "get-vmcontext,11") in new stack
-- Executing [s@macro-get-vmcontext:1] Set("SIP/11-0000009e", "VMCONTEXT=default") in new stack
-- Executing [s@macro-get-vmcontext:2] GotoIf("SIP/11-0000009e", "0?200:300") in new stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing [s@macro-get-vmcontext:300] NoOp("SIP/11-0000009e", "") in new stack
-- Executing [500@vmblast-grp:6] Set("SIP/11-0000009e", "GRPLIST=&11@default") in new stack
-- Executing [500@vmblast-grp:7] Macro("SIP/11-0000009e", "get-vmcontext,13") in new stack
-- Executing [s@macro-get-vmcontext:1] Set("SIP/11-0000009e", "VMCONTEXT=default") in new stack
-- Executing [s@macro-get-vmcontext:2] GotoIf("SIP/11-0000009e", "0?200:300") in new stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing [s@macro-get-vmcontext:300] NoOp("SIP/11-0000009e", "") in new stack
-- Executing [500@vmblast-grp:8] Set("SIP/11-0000009e", "GRPLIST=&11@default&13@default") in new stack
-- Executing [500@vmblast-grp:9] Set("SIP/11-0000009e", "VMBMSG=custom/Chris_Codespark_Greeting") in new stack
-- Executing [500@vmblast-grp:10] Goto("SIP/11-0000009e", "app-vmblast,vmblast,msg") in new stack
-- Goto (app-vmblast,vmblast,2)
-- Executing [vmblast@app-vmblast:2] ExecIf("SIP/11-0000009e", "1?Background(custom/Chris_Codespark_Greeting)") in new stack
-- <SIP/11-0000009e> Playing 'custom/Chris_Codespark_Greeting.slin' (language 'en')
-- Executing [vmblast@app-vmblast:3] BackGround("SIP/11-0000009e", "if-correct-press&digits/1") in new stack
-- <SIP/11-0000009e> Playing 'if-correct-press.ulaw' (language 'en')
-- <SIP/11-0000009e> Playing 'digits/1.ulaw' (language 'en')
-- Executing [vmblast@app-vmblast:4] WaitExten("SIP/11-0000009e", "20,") in new stack
== CDR updated on SIP/11-0000009e
-- Executing [1@app-vmblast:1] VoiceMail("SIP/11-0000009e", "11@default&13@default,s") in new stack
-- <SIP/11-0000009e> Playing 'beep.ulaw' (language 'en')
-- Recording the message
-- x=0, open writing: /var/spool/asterisk/voicemail/default/11/tmp/nOjAk9 format: wav, 0x7f217802c848
-- User hung up
[2015-02-17 01:10:10] NOTICE[5506][C-00000045]: app_voicemail.c:5726 copy_message: Copying message from 11@default to 13@default
== Parsing '/var/spool/asterisk/voicemail/default/13/INBOX/msg0004.txt': Found
== Parsing '/var/spool/asterisk/voicemail/default/13/INBOX/msg0004.txt': Found
== Parsing '/var/spool/asterisk/voicemail/default/11/INBOX/msg0002.txt': Found
== Parsing '/var/spool/asterisk/voicemail/default/11/INBOX/msg0002.txt': Found
== Spawn extension (app-vmblast, 1, 1) exited non-zero on 'SIP/11-0000009e'
== End MixMonitor Recording SIP/11-0000009e
From External Call:
-- Nobody picked up in 20000 ms
-- Executing [s@macro-dial:8] Set("SIP/sipcall-4990-000000a1", "DIALSTATUS=NOANSWER") in new stack
-- Executing [s@macro-dial:9] GosubIf("SIP/sipcall-4990-000000a1", "0?NOANSWER,1") in new stack
-- Executing [600@ext-group:13] Gosub("SIP/sipcall-4990-000000a1", "sub-record-cancel,s,1()") in new stack
-- Executing [s@sub-record-cancel:1] Return("SIP/sipcall-4990-000000a1", "") in new stack
-- Executing [600@ext-group:14] Set("SIP/sipcall-4990-000000a1", "RingGroupMethod=") in new stack
-- Executing [600@ext-group:15] GotoIf("SIP/sipcall-4990-000000a1", "0?nodest") in new stack
-- Executing [600@ext-group:16] Set("SIP/sipcall-4990-000000a1", "__CWIGNORE=") in new stack
-- Executing [600@ext-group:17] Set("SIP/sipcall-4990-000000a1", "__NODEST=") in new stack
-- Executing [600@ext-group:18] Macro("SIP/sipcall-4990-000000a1", "blkvm-clr,") in new stack
-- Executing [s@macro-blkvm-clr:1] Set("SIP/sipcall-4990-000000a1", "SHARED(BLKVM,SIP/sipcall-4990-000000a1)=") in new stack
-- Executing [s@macro-blkvm-clr:2] Set("SIP/sipcall-4990-000000a1", "GOSUB_RETVAL=") in new stack
-- Executing [s@macro-blkvm-clr:3] MacroExit("SIP/sipcall-4990-000000a1", "") in new stack
-- Executing [600@ext-group:19] Goto("SIP/sipcall-4990-000000a1", "vmblast-grp,500,1") in new stack
-- Goto (vmblast-grp,500,1)
-- Executing [500@vmblast-grp:1] Macro("SIP/sipcall-4990-000000a1", "user-callerid,") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/sipcall-4990-000000a1", "TOUCH_MONITOR=1424131866.161") in new stack
-- Executing [s@macro-user-callerid:2] Set("SIP/sipcall-4990-000000a1", "AMPUSER=0445004990") in new stack
-- Executing [s@macro-user-callerid:3] GotoIf("SIP/sipcall-4990-000000a1", "0?report") in new stack
-- Executing [s@macro-user-callerid:4] ExecIf("SIP/sipcall-4990-000000a1", "0?Set(REALCALLERIDNUM=0445004990)") in new stack
-- Executing [s@macro-user-callerid:5] Set("SIP/sipcall-4990-000000a1", "AMPUSER=") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/sipcall-4990-000000a1", "0?limit") in new stack
-- Executing [s@macro-user-callerid:7] Set("SIP/sipcall-4990-000000a1", "AMPUSERCIDNAME=") in new stack
-- Executing [s@macro-user-callerid:8] GotoIf("SIP/sipcall-4990-000000a1", "1?report") in new stack
-- Goto (macro-user-callerid,s,16)
-- Executing [s@macro-user-callerid:16] GotoIf("SIP/sipcall-4990-000000a1", "0?continue") in new stack
-- Executing [s@macro-user-callerid:17] ExecIf("SIP/sipcall-4990-000000a1", "1?Set(__CALLEE_ACCOUNCODE=)") in new stack
-- Executing [s@macro-user-callerid:18] Set("SIP/sipcall-4990-000000a1", "__TTL=63") in new stack
-- Executing [s@macro-user-callerid:19] GotoIf("SIP/sipcall-4990-000000a1", "1?continue") in new stack
-- Goto (macro-user-callerid,s,30)
-- Executing [s@macro-user-callerid:30] Set("SIP/sipcall-4990-000000a1", "CALLERID(number)=0445004990") in new stack
-- Executing [s@macro-user-callerid:31] Set("SIP/sipcall-4990-000000a1", "CALLERID(name)=Main Line: Codespark") in new stack
-- Executing [s@macro-user-callerid:32] Set("SIP/sipcall-4990-000000a1", "CDR(cnum)=0445004990") in new stack
-- Executing [s@macro-user-callerid:33] Set("SIP/sipcall-4990-000000a1", "CDR(cnam)=Main Line: Codespark") in new stack
-- Executing [s@macro-user-callerid:34] Set("SIP/sipcall-4990-000000a1", "CHANNEL(language)=en") in new stack
-- Executing [500@vmblast-grp:2] Answer("SIP/sipcall-4990-000000a1", "") in new stack
-- Executing [500@vmblast-grp:3] Wait("SIP/sipcall-4990-000000a1", "1") in new stack
-- Executing [500@vmblast-grp:4] Set("SIP/sipcall-4990-000000a1", "GRPLIST=") in new stack
-- Executing [500@vmblast-grp:5] Macro("SIP/sipcall-4990-000000a1", "get-vmcontext,11") in new stack
-- Executing [s@macro-get-vmcontext:1] Set("SIP/sipcall-4990-000000a1", "VMCONTEXT=default") in new stack
-- Executing [s@macro-get-vmcontext:2] GotoIf("SIP/sipcall-4990-000000a1", "0?200:300") in new stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing [s@macro-get-vmcontext:300] NoOp("SIP/sipcall-4990-000000a1", "") in new stack
-- Executing [500@vmblast-grp:6] Set("SIP/sipcall-4990-000000a1", "GRPLIST=&11@default") in new stack
-- Executing [500@vmblast-grp:7] Macro("SIP/sipcall-4990-000000a1", "get-vmcontext,13") in new stack
-- Executing [s@macro-get-vmcontext:1] Set("SIP/sipcall-4990-000000a1", "VMCONTEXT=default") in new stack
-- Executing [s@macro-get-vmcontext:2] GotoIf("SIP/sipcall-4990-000000a1", "0?200:300") in new stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing [s@macro-get-vmcontext:300] NoOp("SIP/sipcall-4990-000000a1", "") in new stack
-- Executing [500@vmblast-grp:8] Set("SIP/sipcall-4990-000000a1", "GRPLIST=&11@default&13@default") in new stack
-- Executing [500@vmblast-grp:9] Set("SIP/sipcall-4990-000000a1", "VMBMSG=custom/Chris_Codespark_Greeting") in new stack
-- Executing [500@vmblast-grp:10] Goto("SIP/sipcall-4990-000000a1", "app-vmblast,vmblast,msg") in new stack
-- Goto (app-vmblast,vmblast,2)
-- Executing [vmblast@app-vmblast:2] ExecIf("SIP/sipcall-4990-000000a1", "1?Background(custom/Chris_Codespark_Greeting)") in new stack
-- <SIP/sipcall-4990-000000a1> Playing 'custom/Chris_Codespark_Greeting.slin' (language 'en')
-- Executing [vmblast@app-vmblast:3] BackGround("SIP/sipcall-4990-000000a1", "if-correct-press&digits/1") in new stack
-- <SIP/sipcall-4990-000000a1> Playing 'if-correct-press.ulaw' (language 'en')
-- <SIP/sipcall-4990-000000a1> Playing 'digits/1.ulaw' (language 'en')
-- Executing [vmblast@app-vmblast:4] WaitExten("SIP/sipcall-4990-000000a1", "20,") in new stack
== Spawn extension (app-vmblast, vmblast, 4) exited non-zero on 'SIP/sipcall-4990-000000a1'
== End MixMonitor Recording SIP/sipcall-4990-000000a1
The logs are indicating that the voicemail message was played, however, it wasn’t heard on the caller’s line and no voicemail was saved.
Very strange and I don’t know how to debug from here.
Thank you very much for any insights here 
-Chris