Voicemail: 'Login incorrect' all the time

General Help
1

My poor system ( AAH 2.8 )! Working fine for ages and then a host of strange stuff!

Latest is no access to voicemail. Whatever I do I get ‘login incorrect’.

Last time this happened, it was because ztdummy was b0rked but I have recompiled it and it shows up in lsmod fine. Also, last time, meetme started doing the same but this time it’s only VM that won’t let us in.

All other DTMF functions work fine.

Here’s what I get in the logs:

Jul 26 01:38:21 VERBOSE[3412] logger.c: – Incorrect password ‘7272’ for user ‘8651’ (context = )

Trouble is, ‘7272’ IS the right password. Any significance in no context being shown??

Have tried deleting and re-creating extension.

Ideas!?

Thanks

2

try to uninstall the VM module and add it back…
have you watch the console at boot to see if any errors on load???

cli and asterisk -rvvv zap show status… is it right??

3

[quote=“bubba”]try to uninstall the VM module and add it back…
have you watch the console at boot to see if any errors on load???

cli and asterisk -rvvv zap show status… is it right??[/quote]

Hi Bubba,

Not on site to view the console.

Have removed and reloaded VM module (no change).

Also:

asterisk1*CLI> zap show status
Description Alarms IRQ bpviol CRC4
ZTDUMMY/1 1 UNCONFIGUR 0 0 0

4

Try dialling *97 from the relevant extension. This will ensure you’re in the
right context.

Also try *98 followed immediately by the extension number.

If both of these work then it’s probably a context issue.

Cameron
----- Original Message -----
From: “nkendrick” [email protected]
To: [email protected]
Sent: Tuesday, July 25, 2006 11:52 PM
Subject: [Amportal-users] Voicemail: ‘Login incorrect’ all the time

[quote] My poor system (AAH 2.8)! Working fine for ages and then a host of strange
stuff!

Latest is no access to voicemail. Whatever I do I get ‘login incorrect’.

Last time this happened, it was because ztdummy was b0rked but I have
recompiled it and it shows up in lsmod fine. Also, last time, meetme
started doing the same but this time it’s only VM that won’t let us in.

All other DTMF functions work fine.

Here’s what I get in the logs:

Jul 26 01:38:21 VERBOSE[3412] logger.c: – Incorrect password ‘7272’ for
user ‘8651’ (context = )

Trouble is, ‘7272’ IS the right password. Any significance in no context
being shown??

Have tried deleting and re-creating extension.

Ideas!?

Thanks

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[/quote]

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Post generated using Mail2Forum (http://www.mail2forum.com)

5

[quote=“kjcsb at orcon.net.nz”]Try dialling *97 from the relevant extension. This will ensure you’re in the
right context.

Also try *98 followed immediately by the extension number.

If both of these work then it’s probably a context issue.
[/quote]

Neither work. Can’t understand how contexts may be involved as nothing has been changed but I’m willing to try any suggestions.

6

Hi everyone,

I found another thread relating to VM problems and the fix was to manually download the VM module and reinstall it:

+++

cd /var/www/html/admin/modules

wget https://svn.sourceforge.net/svnroot/amportal/modules/release/voicemail-1.1.2.tgz

tar xfz voicemail-1.1.2.tgz

rm voicemail-1.1.2.tgz

Go back to the modules admin in the GUI and add the voicemail module.

+++

I followed this with an ‘amportal restart’ and things seem to be working again.

Thanks to all who made suggestions.

7

What is in the following fields in one of the extension configuration that
can’t login?
Dial
Mailbox
Vm context

Can you give a CLI output during a login attempt?

Rick

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of nkendrick
Sent: Thursday, July 27, 2006 3:30 PM
To: [email protected]
Subject: Re: [Amportal-users] Voicemail: ‘Login incorrect’ all the time

kjcsb at orcon.net.nz wrote:

[quote] Try dialling *97 from the relevant extension. This will ensure you’re in
[/quote]the

[quote] right context.

Also try *98 followed immediately by the extension number.

If both of these work then it’s probably a context issue.

Cameron

[/quote]

Neither of these work - this is becoming a real pain as no-one can check
their voicemail.

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8

gotta be a bug…
I have some which can check from phone hooked to iaxy and some with iax softphone can check…and i have some the other way (I do not use that function and when i tested it worked for me)
Dante Iax sofphone and a Iaxy2 device with phone…
I did a complete new install of the aah 2.8 applied all linux / asterisk / zaptel/ freepbx updates samething, I can create a exten with Iaxy device and it work fine, next will work then fail Bah bah abh…

9

Yeah, it’s a bug - a new release of the VM module quickly followed the previous ones. The latest VM module fixes this.

10

[quote=“nkendrick”]Hi everyone,

I found another thread relating to VM problems and the fix was to manually download the VM module and reinstall it:

+++

cd /var/www/html/admin/modules

wget https://svn.sourceforge.net/svnroot/amportal/modules/release/voicemail-1.1.2.tgz

tar xfz voicemail-1.1.2.tgz

rm voicemail-1.1.2.tgz

Go back to the modules admin in the GUI and add the voicemail module.

+++

I followed this with an ‘amportal restart’ and things seem to be working again.

Thanks to all who made suggestions.[/quote]

Thanks!

After upgrading to FreePBX 2.2.0beta2, my existing voicemail boxes worked, but I couldn’t add any new ones. The VM option was completely missing from the EXT add and edit GUI’s.

I tried disabling and enabling the VM module, with no luck. Following these instructions (with the exception of using voicemail-1.4.tgz). Everything is working fine now!