Voicemail hangup if extension busy

General Help
1

Hello,

I am running FreePBX 2.2.1 and I am having problems with the voicemail module. If I call using an external phone line and dial my extension number and I’m already on the line, I hear the first second or so of my busy message and then it hangs up.

If I dial my extension number from my phone I get my busy message and everything works as expected.

Here is the console log when it happens. Anybody knows what’s wrong?

   >  dialparties.agi ExtensionState 1

dialparties.agi Extension 105 has ExtensionState 1
– dialparties.agi Checking CW and CFB status for extension 105
dialparties.agi Extension 105 is not available to be called
dialparties.agi Extension 105 has call waiting disabled
– AGI Script dialparties.agi completed, returning 0
– Executing NoOp(“IAX2/5143127080-11”, “Returned from dialparties with no extensions to call”) in new stack
– Executing NoOp(“IAX2/5143127080-11”, “DIALSTATUS is BUSY”) in new stack
– Executing GosubIf(“IAX2/5143127080-11”, “0?docfu|1”) in new stack
– Executing GosubIf(“IAX2/5143127080-11”, “0?docfb|1”) in new stack
– Executing NoOp(“IAX2/5143127080-11”, “Voicemail is 105”) in new stack
– Executing GotoIf(“IAX2/5143127080-11”, “0?s-BUSY|1”) in new stack
– Executing NoOp(“IAX2/5143127080-11”, “Sending to Voicemail box 105”) in new stack
– Executing Macro(“IAX2/5143127080-11”, “vm|105|BUSY”) in new stack
– Executing Macro(“IAX2/5143127080-11”, “user-callerid|SKIPTTL”) in new stack
– Executing NoOp(“IAX2/5143127080-11”, “user-callerid 5143127080”) in new stack
– Executing GotoIf(“IAX2/5143127080-11”, “0?report”) in new stack
– Executing GotoIf(“IAX2/5143127080-11”, “1?start”) in new stack
– Goto (macro-user-callerid,s,5)
– Executing NoOp(“IAX2/5143127080-11”, “REALCALLERIDNUM is 5143127080”) in new stack
– Executing Set(“IAX2/5143127080-11”, “AMPUSER=”) in new stack
– Executing Set(“IAX2/5143127080-11”, “AMPUSERCIDNAME=”) in new stack
– Executing GotoIf(“IAX2/5143127080-11”, “1?report”) in new stack
– Goto (macro-user-callerid,s,11)
– Executing NoOp(“IAX2/5143127080-11”, “TTL 64 ARG1 SKIPTTL”) in new stack
– Executing GotoIf(“IAX2/5143127080-11”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,21)
– Executing NoOp(“IAX2/5143127080-11”, “Using CallerID “” <5143127080>”) in new stack
– Executing Set(“IAX2/5143127080-11”, “VMGAIN=”) in new stack
– Executing GotoIf(“IAX2/5143127080-11”, “1?s-BUSY|1”) in new stack
– Goto (macro-vm,s-BUSY,1)
– Executing NoOp(“IAX2/5143127080-11”, “BUSY voicemail”) in new stack
– Executing Macro(“IAX2/5143127080-11”, “get-vmcontext|105”) in new stack
– Executing Set(“IAX2/5143127080-11”, “VMCONTEXT=default”) in new stack
– Executing GotoIf(“IAX2/5143127080-11”, “0?200300”) in new stack
– Goto (macro-get-vmcontext,s,300)
– Executing NoOp(“IAX2/5143127080-11”, “”) in new stack
– Executing VoiceMail(“IAX2/5143127080-11”, “105@default|sb”) in new stack
– Playing ‘vm-theperson’ (language ‘fr’)
== Spawn extension (macro-vm, s-BUSY, 3) exited non-zero on ‘IAX2/5143127080-11’ in macro ‘vm’
== Spawn extension (macro-vm, s-BUSY, 3) exited non-zero on ‘IAX2/5143127080-11’ in macro ‘exten-vm’
== Spawn extension (macro-vm, s-BUSY, 3) exited non-zero on ‘IAX2/5143127080-11’
– Hungup ‘IAX2/5143127080-11’

2

[quote=“p_lindheimer”]
I reported this bug to digium but they didn’t seem to feel it warranted a fix. Un-fortunately I can’t point you to the bug in their tracker, for some reason none of my bugs are showing up when I go to their page (got archived maybe???)[/quote]

You Might need to login to view your tickets.

3

Anyone?

4

my ‘guess’ is the following. You have french enabled but don’t have the proper french sound files in place. As soon as app_voicemail hits a french sound file it needs it pukes because it can’t find it and hangs up. If you look in the log (not cli), you will see a message to that effect. This happens if their is a different feminine/masculine or plurlal/singular pronunciation of something like a number digit -which in english there is only one - for example.

I reported this bug to digium but they didn’t seem to feel it warranted a fix. Un-fortunately I can’t point you to the bug in their tracker, for some reason none of my bugs are showing up when I go to their page (got archived maybe???)

5

Thank you Philip. I will take a look at the logs to see exactly what went wrong. I didn’t know I could get more information than with the cli. I will post my results here.

6

It does not seem to have anything to do with the French setting. I changed it back to English and I have the same result. My log file however is showing something interesting

Jun 6 205344 VERBOSE[1844] logger.c – Playing ‘vm-theperson’ (language ‘en’)
Jun 6 205345 NOTICE[1844] chan_iax2.c I should never be called! Hanging up.

This has started since upgrading to Trixbox 2.2.