So the version is 6.12.65-18.
My setup is like:
Caller comes in,
Send to IVR or IVR after hours,
IVR after hours = Play custom message, wait for timeout, send to IVR voicemail,
IVR voicemail = Play custom message, wait for timeout, send to dedicated voicemail extension who is never logged in so is always unavailable.
Would like to not play unavailable message and just get to the beeeep.
Ok. so there is this long weird silence.
After the IVR message stops, wait for timeout, send to voicemail - instructions only.
I have timeout set to zero, I have tried -100, -1000, -5000. Nothing is making the silence between the end of the IVR message and the beginning of the vm-instructions any shorter.
How can this be achieved?
There is no silence at the end of the recording. To get to negative timeout I just kept clicking the down arrow on the .js menu. I didn’t click it 5000 times, hold down or enter the value manually… =0)
So I have never actually tried 1 second. I went for zero right off the bat. Using 1 or 2 is perfect! … imagine that.
Trim the silence from the end of your IVR message if necessary and a reasonable timeout would be 5 (seconds), was using negative values a guess ?, again I suggest you browse the wiki before you try to do anything else, especially if that involves you assuming or guessing