Voicemail Greetings

I have recorded a custom greeting for my voicemail on our Polycom phone using *97 but the generic one still plays. I also tried to add the greeting to my extension’s voicemail on FreePBX, but can’t see how to “Connect” it or make it play mine instead of the generic greeting. Total novice here…

I also tried to add the greeting to my extensions voicemail on FreePBX, but can’t see how to “Connect” it or make it play that instead of the generic greeting. Total novice here…

Dial *97 to access to My Voicemail. After inserted the password,
as soon as you start hearing the operator voice press " 0 " and follow the propmts to record your personal message

1 for unavailable message
2 for busy message
3 for your name
4 for temporary greeting