Voicemail Greeting Upload in UCP not working

1

Any idea why I would get this:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)
jsphpg_d2f864daa205cb19f2e03af5f40aae90.js?load_version=v14.0.1.2:sourcemap:2959 Internal Server Error: mkdir(): No such file or directory
(anonymous) @ jsphpg_d2f864daa205cb19f2e03af5f40aae90.js?load_version=v14.0.1.2:sourcemap:2959
jsphpg_d2f864daa205cb19f2e03af5f40aae90.js?load_version=v14.0.1.2:sourcemap:2959 /var/www/html/admin/modules/voicemail/Voicemail.class.php: 822
(anonymous) @ jsphpg_d2f864daa205cb19f2e03af5f40aae90.js?load_version=v14.0.1.2:sourcemap:2959
/ucp/ajax.php?module=voicemail&command=upload&type=unavail&ext=101 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
jsphpg_d2f864daa205cb19f2e03af5f40aae90.js?load_version=v14.0.1.2:sourcemap:2959 Internal Server Error: mkdir(): No such file or directory
(anonymous) @ jsphpg_d2f864daa205cb19f2e03af5f40aae90.js?load_version=v14.0.1.2:sourcemap:2959
jsphpg_d2f864daa205cb19f2e03af5f40aae90.js?load_version=v14.0.1.2:sourcemap:2959 /var/www/html/admin/modules/voicemail/Voicemail.class.php: 822

When trying to upload voicemail greetings via the UCP in an extension?

2

Sounds like one of the intermediate directories in the voicemail hierarchy is missing.

The first thing I’d try is setting up a VM greeting using the “old” tools. This creates all of the directories “down to” the one for your extension (when it installs the first one).

I don’t have any custom VM greetings in my system, or I’d just look up the hierarchy and post the “mkdir -p” command to build it out.

3

IIRC, vm folders are not created until you dial into the VM box at least once.

4

Have no idea how to do that. My issue is that the voicemail boxes may never be logged into. I’m trying to simply create them to e-mail any voicemails then delete them. I usually won’t have any specific ATA or IP Phone connected to them.

5

That fixed it for the whole PBX. I would now consider this a bug. Will submit a bug report.

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