Voicemail email notifications sending even when turned off

A user requested voicemail to email be turned off. I disabled it in the user extension. The user still gets notifications via email. This annoys her so she continues to annoy me. I apply config again after toggling on/off email attachment. It still sends her an email stating she has a new email. I delete all references to her email address from the extension/user management. It still sends her an email. Under voicemail admin, everything is set to “no” for this individual account settings. It still sends her an email. I have checked other extensions thinking maybe her email was under another account. Where is this coming from?

FreePBX 14.0.11
Asterisk 13.22.0
Module | Version | Status | License |
±---------------------±-----------±--------±------------+
| accountcodepreserve | 13.0.2.2 | Enabled | GPLv2 |
| amd | 13.0.3 | Enabled | GPLv3+ |
| announcement | 13.0.7.7 | Enabled | GPLv3+ |
| areminder | 14.0.4.13 | Enabled | Commercial |
| arimanager | 13.0.5.2 | Enabled | GPLv3+ |
| asterisk-cli | 14.0.1 | Enabled | GPLv3+ |
| asteriskinfo | 13.0.7.1 | Enabled | GPLv3+ |
| backup | 14.0.10.3 | Enabled | GPLv3+ |
| blacklist | 14.0.2 | Enabled | GPLv3+ |
| broadcast | 14.0.1.12 | Enabled | Commercial |
| builtin | | Enabled | |
| bulkhandler | 13.0.14.8 | Enabled | GPLv3+ |
| calendar | 14.0.2.16 | Enabled | GPLv3+ |
| callback | 13.0.5.4 | Enabled | GPLv3+ |
| callerid | 13.0.8.16 | Enabled | Commercial |
| callforward | 14.0.1.3 | Enabled | AGPLv3+ |
| calllimit | 13.0.5.7 | Enabled | Commercial |
| callrecording | 14.0.14 | Enabled | AGPLv3+ |
| callwaiting | 14.0.1.1 | Enabled | GPLv3+ |
| campon | 13.0.4.1 | Enabled | GPLv3+ |
| cdr | 14.0.5.19 | Enabled | GPLv3+ |
| cel | 14.0.2.12 | Enabled | GPLv3+ |
| certman | 14.0.3.2 | Enabled | AGPLv3+ |
| cidlookup | 14.0.1.8 | Enabled | GPLv3+ |
| conferences | 13.0.23.15 | Enabled | GPLv3+ |
| conferencespro | 14.0.2.9 | Enabled | Commercial |
| configedit | 13.0.7.1 | Enabled | AGPLv3+ |
| contactmanager | 14.0.5.4 | Enabled | GPLv3+ |
| core | 14.0.25.4 | Enabled | GPLv3+ |
| cos | 13.0.12.5 | Enabled | Commercial |
| customappsreg | 13.0.5.7 | Enabled | GPLv3+ |
| cxpanel | 14.0.2 | Enabled | GPLv3 |
| dahdiconfig | 14.0.1.4 | Enabled | GPLv3+ |
| dashboard | 14.0.6.2 | Enabled | AGPLv3+ |
| daynight | 14.0.1 | Enabled | GPLv3+ |
| dictate | 13.0.5 | Enabled | GPLv3+ |
| digium_phones | 13.0.7.4 | Enabled | GPLv2 |
| digiumaddoninstaller | 13.0.1.1 | Enabled | GPLv2 |
| directory | 13.0.19.12 | Enabled | GPLv3+ |
| disa | 13.0.6.12 | Enabled | AGPLv3+ |
| donotdisturb | 14.0.1.1 | Enabled | GPLv3+ |
| dundicheck | 2.11.0.3 | Enabled | GPLv3+ |
| endpoint | 14.0.2.194 | Enabled | Commercial |
| extensionroutes | 13.0.10.7 | Enabled | Commercial |
| extensionsettings | 13.0.4 | Enabled | GPLv3+ |
| fax | 14.0.2.7 | Enabled | GPLv3+ |
| faxpro | 14.0.8 | Enabled | Commercial |
| featurecodeadmin | 13.0.6.4 | Enabled | GPLv3+ |
| findmefollow | 14.0.1.23 | Enabled | GPLv3+ |
| firewall | 13.0.57.1 | Enabled | AGPLv3+ |
| framework | 14.0.11 | Enabled | GPLv2+ |
| freepbx_ha | 13.0.11 | Enabled | Commercial |
| fw_langpacks | 14.0.1 | Enabled | GPLv3+ |
| hotelwakeup | 14.0.1.6 | Enabled | GPLv2 |
| iaxsettings | 14.0.1.4 | Enabled | AGPLv3 |
| infoservices | 13.0.1.4 | Enabled | GPLv2+ |
| irc | 13.0.1 | Enabled | GPLv3+ |
| ivr | 14.0.4 | Enabled | GPLv3+ |
| languages | 14.0.1.4 | Enabled | GPLv3+ |
| logfiles | 13.0.10.5 | Enabled | GPLv3+ |
| manager | 13.0.2.5 | Enabled | GPLv2+ |
| miscapps | 13.0.3.1 | Enabled | GPLv3+ |
| miscdests | 13.0.7 | Enabled | GPLv3+ |
| motif | 13.0.3.2 | Enabled | GPLv3+ |
| music | 13.0.22.7 | Enabled | GPLv3+ |
| outroutemsg | 14.0.1 | Enabled | GPLv3+ |
| paging | 14.0.12 | Enabled | GPLv3+ |
| pagingpro | 14.0.2.15 | Enabled | Commercial |
| parking | 13.0.19.11 | Enabled | GPLv3+ |
| parkpro | 14.0.2.9 | Enabled | Commercial |
| pbdirectory | 2.11.0.6 | Enabled | GPLv3+ |
| phonebook | 13.0.6.4 | Enabled | GPLv3+ |
| phpinfo | 13.0.2 | Enabled | GPLv2+ |
| pinsets | 13.0.13 | Enabled | GPLv3+ |
| pinsetspro | 13.0.9.14 | Enabled | Commercial |
| pm2 | 13.0.7.1 | Enabled | AGPLv3+ |
| pms | 14.0.2.37 | Enabled | Commercial |
| presencestate | 14.0.1.7 | Enabled | GPLv3+ |
| printextensions | 13.0.3.2 | Enabled | GPLv3+ |
| queuemetrics | 2.11.0.3 | Enabled | GPLv3+ |
| queueprio | 13.0.6 | Enabled | GPLv3+ |
| queues | 14.0.2.25 | Enabled | GPLv2+ |
| queuestats | 14.0.1.27 | Enabled | Commercial |
| qxact_reports | 14.0.7.16 | Enabled | Commercial |
| recording_report | 14.0.2.4 | Enabled | Commercial |
| recordings | 13.0.30.13 | Enabled | GPLv3+ |
| restapi | 13.0.21.2 | Enabled | AGPLv3 |
| restapps | 14.0.1 | Enabled | Commercial |
| ringgroups | 14.0.1.8 | Enabled | GPLv3+ |
| sangomacrm | 14.0.2.5 | Enabled | Commercial |
| setcid | 13.0.6.3 | Enabled | GPLv3+ |
| sipsettings | 14.0.27.12 | Enabled | AGPLv3+ |
| sipstation | 14.0.3 | Enabled | Commercial |
| sms | 14.0.4.6 | Enabled | Commercial |
| soundlang | 14.0.7 | Enabled | GPLv3+ |
| speeddial | 2.11.0.4 | Enabled | GPLv3+ |
| superfecta | 14.0.18 | Enabled | GPLv2+ |
| sysadmin | 14.0.33 | Enabled | Commercial |
| timeconditions | 14.0.2.17 | Enabled | GPLv3+ |
| tts | 13.0.13 | Enabled | GPLv3+ |
| ttsengines | 13.0.7.5 | Enabled | AGPLv3 |
| ucp | 14.0.3.3 | Enabled | AGPLv3+ |
| userman | 14.0.3.49 | Enabled | AGPLv3+ |
| vega | 14.0.3.17 | Enabled | Commercial+ |
| versionupgrade | 14.0.3 | Enabled | Commercial |
| vmblast | 13.0.11 | Enabled | GPLv3+ |
| vmnotify | 14.0.1.5 | Enabled | Commercial |
| voicemail | 14.0.6.6 | Enabled | GPLv3+ |
| voicemail_report | 13.0.13.3 | Enabled | Commercial |
| vqplus | 14.0.1.36 | Enabled | Commercial |
| weakpasswords | 13.0.2 | Enabled | GPLv3+ |
| webcallback | 13.0.11.5 | Enabled | Commercial |
| webrtc | 14.0.3.8 | Enabled | GPLv3+ |
| xmpp | 14.0.1.19 | Enabled | AGPLv3 |
| zulu | 14.0.56.4 | Enabled | Commercial

As a diagnostic, does your /etc/asterisk/voicemail.conf reflect an email address in the third argument

[default]
1234=4242,Example Mailbox,[email protected],,

would attempt to email,

[default]
1234=4242,Example Mailbox,,,

would not.

Thanks dicko,

I just tested again with the end user. So far no email notifications came through after test.

but just for thoroughness:

4200=0000,user,attach=no|saycid=no|envelope=no|delete=no

I let you know if they get a notification.

Thanks again.

Perhaps it is a formatting problem but the fields are :-

extension_number => voicemail_password,user_name,user_email_address,user_pager_email_address,user_option(s)

> 4200=0000,user,,,attach=no|saycid=no|envelope=no|delete=no

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