Voicemail - Access denied

I have set up some new extensions as we usually do and all is working except for the * numbers such as *97 or *98 for voicemail or *78 for DND. *93 works for forwarding however…

Whenever we press the voicemail button on the phone (which dials *97) or type it in manually, I get a recorded voice talking back saying “Im sorry… Access Denied” then the call drops.

This is happening on all extensions that I have set up for this new customer. Settings are the same for existing extensions though and I have no issues with them.

Ah figured it out, using a new class of service and the feature codes were not added!

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.