I have set up some new extensions as we usually do and all is working except for the * numbers such as *97 or *98 for voicemail or *78 for DND. *93 works for forwarding however…
Whenever we press the voicemail button on the phone (which dials *97) or type it in manually, I get a recorded voice talking back saying “Im sorry… Access Denied” then the call drops.
This is happening on all extensions that I have set up for this new customer. Settings are the same for existing extensions though and I have no issues with them.