Voicemail <202> (no-msg) still playing message

When a call comes that is not answered, I have it go to an Announcement.
After the announcement plays, I have it go to voicemail for ext 202 (no-msg).
It is still playing my greet.wav & the standard “is unavailable” message.
If I remove my greet.wav file, then it just says the extension number and plays the “is unavailable” message.
How can I make it just go to voicemail for ext 202 and not play another message after the announcement?

If I need to do any thing showing a log or something, be very specfic because I’m a noob at this stuff.

Thanks for your help.

you need to go into the CLI (asterisk -rvvvvv) and then you need to make the call and copy the output from the CLI here so that people can see what it is doing and try to help you.

I ran the asterisk -rvvvvv at a SSH login
I can see the info.
how do I copy it?

Feb 12 10:44:56 VERBOSE[19934] logger.c: – SIP/202-09916e50 is ringing
Feb 12 10:44:56 VERBOSE[19934] logger.c: – SIP/201-099f4408 is ringing
Feb 12 10:44:56 VERBOSE[19934] logger.c: – SIP/201-099f4408 is ringing
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Nobody picked up in 20000 ms
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “DIALSTATUS=NOANSWER”) in new stack
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “RingGroupMethod=”) in new stack
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing GotoIf(“SIP/15555551212-b7903ea0”, “0?nodest”) in new stack
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “__NODEST=”) in new stack
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing DBdel(“SIP/15555551212-b7903ea0”, “BLKVM/600/SIP/15555551212-b7903ea0”) in new stack
Feb 12 10:45:16 VERBOSE[19934] logger.c: – DBdel: family=BLKVM, key=600/SIP/15555551212-b7903ea0
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing Goto(“SIP/15555551212-b7903ea0”, “app-announcement-1|s|1”) in new stack
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Goto (app-announcement-1,s,1)
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing GotoIf(“SIP/15555551212-b7903ea0”, “0?begin”) in new stack
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing Answer(“SIP/15555551212-b7903ea0”, “”) in new stack
Feb 12 10:45:16 VERBOSE[19934] logger.c: – Executing Wait(“SIP/15555551212-b7903ea0”, “1”) in new stack
Feb 12 10:45:17 VERBOSE[19934] logger.c: – Executing NoOp(“SIP/15555551212-b7903ea0”, “Playing announcement CSB Message”) in new stack
Feb 12 10:45:17 VERBOSE[19934] logger.c: – Executing Playback(“SIP/15555551212-b7903ea0”, “custom/CSB&is-curntly-unavail&pls-lv-msg-will-contact|noanswer”) in new stack
Feb 12 10:45:17 VERBOSE[19934] logger.c: – Playing ‘custom/CSB’ (language ‘en’)
Feb 12 10:45:20 VERBOSE[19934] logger.c: – Playing ‘is-curntly-unavail’ (language ‘en’)
Feb 12 10:45:21 VERBOSE[19934] logger.c: – Playing ‘pls-lv-msg-will-contact’ (language ‘en’)
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Goto(“SIP/15555551212-b7903ea0”, “timeconditions|2|1”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Goto (timeconditions,2,1)
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing GotoIfTime(“SIP/15555551212-b7903ea0”, “09:00-18:00|mon-fri||?ext-local|vms201|1”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Goto (ext-local,vms201,1)
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Macro(“SIP/15555551212-b7903ea0”, “vm|201|NOMESSAGE”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Macro(“SIP/15555551212-b7903ea0”, “user-callerid”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing NoOp(“SIP/15555551212-b7903ea0”, “user-callerid: Brown Charlie 15555552222”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “AMPUSER=15555552222”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing GotoIf(“SIP/15555551212-b7903ea0”, “0?report”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing GotoIf(“SIP/15555551212-b7903ea0”, “1?start”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Goto (macro-user-callerid,s,6)
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing NoOp(“SIP/15555551212-b7903ea0”, “REALCALLERIDNUM is 15555552222”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “AMPUSER=”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “AMPUSERCIDNAME=”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing GotoIf(“SIP/15555551212-b7903ea0”, “1?report”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Goto (macro-user-callerid,s,13)
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing NoOp(“SIP/15555551212-b7903ea0”, “TTL: 64 ARG1: 201”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing GotoIf(“SIP/15555551212-b7903ea0”, “0?continue”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “__TTL=63”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing GotoIf(“SIP/15555551212-b7903ea0”, “1?continue”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Goto (macro-user-callerid,s,23)
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing NoOp(“SIP/15555551212-b7903ea0”, "Using CallerID “Brown Charlie " <15555552222>”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “VMGAIN=”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Goto(“SIP/15555551212-b7903ea0”, “s-NOMESSAGE|1”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Goto (macro-vm,s-NOMESSAGE,1)
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Macro(“SIP/15555551212-b7903ea0”, “get-vmcontext|201”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing Set(“SIP/15555551212-b7903ea0”, “VMCONTEXT=default”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing GotoIf(“SIP/15555551212-b7903ea0”, “0?200:300”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Goto (macro-get-vmcontext,s,300)
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing NoOp(“SIP/15555551212-b7903ea0”, “”) in new stack
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Executing VoiceMail(“SIP/15555551212-b7903ea0”, “[email protected]|u”) in new stack
Feb 12 10:45:27 DEBUG[19934] app_voicemail.c: /var/spool/asterisk/voicemail/default/201/unavail doesn’t exist, doing what we can
Feb 12 10:45:27 DEBUG[19934] channel.c: Scheduling timer at 160 sample intervals
Feb 12 10:45:27 VERBOSE[19934] logger.c: – Playing ‘/var/spool/asterisk/voicemail/default/201/greet’ (language ‘en’)
Feb 12 10:45:30 VERBOSE[19934] logger.c: – Playing ‘vm-isunavail’ (language ‘en’)
Feb 12 10:45:31 VERBOSE[19934] logger.c: – Playing ‘vm-intro’ (language ‘en’)
Feb 12 10:45:36 VERBOSE[19934] logger.c: – Playing ‘beep’ (language ‘en’)
Feb 12 10:45:36 VERBOSE[19934] logger.c: – Recording the message
Feb 12 10:45:36 VERBOSE[19934] logger.c: – x=0, open writing: /var/spool/asterisk/voicemail/default/201/tmp/QpiHdw format: wav49, 0x995bdb8
Feb 12 10:45:36 VERBOSE[19934] logger.c: – x=1, open writing: /var/spool/asterisk/voicemail/default/201/tmp/QpiHdw format: wav, 0x9993b50
Feb 12 10:45:43 VERBOSE[19934] logger.c: – User hung up

Let me know if you need anything else
Thanks!