Voice mail press "#" = "I'm sorry an error has occurred"

FreePBX
1

Hi

This is a new install of the distro, on all voicemail, they all seem to take messages, however if pressing “#” at the end it says “i’m sorry an error has occurred”.

I am assuming something was missed (or changed) in the default setup, whats supposed to happen after the # key is pressed.

Many Thanks

2

Check your /var/log/asterisk/full log and look for the playing of that wave file. The error should be right above it.

3

Thanks, will check in to this…

4

Well, its fixed, however no idea what the problem was…

Original settings were PJSIP port 5060 with softphone (3CX), GrandStream softphone on an iPad and a Grandstream GXV3240, all with the same problem.

I changed all the ports over (5060 now is CHAN SIP), deleted and re-created all the extensions (same numbers and passwords), all the phones re-logged in (as to them nothing change).

Now the voicemail fully works.

So was this a PJSIP issue inside freePBX?

5

I know this is an older message but I wanted to offer a solution:
This error plays when the message is less than the minimum number of seconds set within the voicemail admin when the “#” key is pressed.

Under Settings -> Voicemail Admin -> Settings, you’ll want to make sure that “minsecs” - also called Min Message Length (Seconds) - isn’t less than the length of the message before hitting “#”

When changing the minsecs setting, ensure that it is greater than the “maxsilence” - also called Max Message Silence (Milliseconds) - setting to avoid empty messages

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