Voice issue between Remote extensions

General Help
1

Hi all —

I have Forwarded the range ports 10000 20000 on in router 2911, to allow remote extensions work on a FreePbx system, seems to be a good work because my CSip simple on my mobile can get an extension, register in the system then can communicate perfectly with other extensions located at the head office, but i am facing with a strange promblem,i found voice issue between remote extensions, they cannot hear each other ,i mean if extensions that are about to reach each other are in remote site, the voice is not passed.

Some one here can point me on how to fix this issue???

Look forward to your reply .

Best regard,

2

Without seeing your logs, it’s hard to say, but I’d start with “canreinvite=no” and work your way out from there.

3

Hello,sorry for the delay, this is what i get from the log file, is was very dificult since a lot trafic at the same time, this log below shows the remote X 7266 calling another remote X 7244, still no voice …
Please help me to troubleshoot !

Thanks !

– Called SIP/7244
– Connected line update to SIP/7266-000047f2 prevented.
– SIP/7244-000047f3 is ringing
– Connected line update to SIP/7266-000047f2 prevented.
– SIP/7244-000047f3 answered SIP/7266-000047f2
== Spawn extension (from-sip-external, s, 11) exited non-zero on ‘SIP/192.168.1.132-000047f1’
– Executing [h@from-sip-external:1] Hangup(“SIP/192.168.1.132-000047f1”, “”) in new stack
== Spawn extension (from-sip-external, h, 1) exited non-zero on ‘SIP/192.168.1.132-000047f1’
– Executing [h@macro-dial-one:1] Macro(“SIP/7266-000047f2”, “hangupcall,”) in new stack
– Executing [s@macro-hangupcall:1] ExecIf(“SIP/7266-000047f2”, “0?Set(CDR(recordingfile)=.wav)”) in new stack
– Executing [s@macro-hangupcall:2] GotoIf(“SIP/7266-000047f2”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,4)
– Executing [s@macro-hangupcall:4] Hangup(“SIP/7266-000047f2”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/7266-000047f2’ in macro ‘hangupcall’
== Spawn extension (macro-dial-one, h, 1) exited non-zero on ‘SIP/7266-000047f2’
== Spawn extension (macro-dial-one, s, 44) exited non-zero on ‘SIP/7266-000047f2’ in macro ‘dial-one’
== Spawn extension (macro-exten-vm, s, 16) exited non-zero on ‘SIP/7266-000047f2’ in macro ‘exten-vm’
== Spawn extension (ext-local, 7244, 2) exited non-zero on ‘SIP/7266-000047f2’

4

Search Google for “Asterisk connected line update prevented”. See if that information helps you understand what might be happening.

Note - the first three returns when I do this all point to some very good explanations of what that error means and what kinds of problems it can cause.

5

Fix now …
Under Asterisk Sip Setting i switch the IP Configuration feature form Static Ip to Public Ip, hope it helps others:relaxed: