VmX Locater "all circuits are busy" for external calls

Hi guys

I am succesfully running FreePBX for a small office and now have a user that would like to use VmX to call his cellphone.

Upon testing, when inputting the number for option #1 as example 3105555555 the call will begin to say “Please wait while I try that extension” and then say “All circuits are busy now”

is there anything I should check or a specific syntax for external phone numbers (cellphone) so that the PBX will connect the call or dial the users cellphone?

Thanks :slight_smile: