We have an issue with Visual Voicemail when if you try to play a new message, it fails…
== Parsing ‘/var/spool/asterisk/voicemail/default/5466/INBOX/msg0000.txt’: Found
[2017-02-20 15:46:39] WARNING[3071]: file.c:1247 ast_streamfile: Unable to open /var/spool/asterisk/voicemail/default/5466/INBOX/msg0000 (format (alaw)): No such file or directory
[2017-02-20 15:46:39] WARNING[3071]: app_voicemail.c:11131 play_message_by_id_helper: Playback of message /var/spool/asterisk/voicemail/default/5466/INBOX/msg0000 failed
[2017-02-20 15:46:39] NOTICE[3071]: app_voicemail.c:8999 close_mailbox: -1 messages received after mailbox opened.
If you try again, the message is considered old, and works fine:
== Parsing ‘/var/spool/asterisk/voicemail/default/5466/Old/msg0000.txt’: Found
== Parsing ‘/var/spool/asterisk/voicemail/default/5466/Old/msg0001.txt’: Found
== Parsing ‘/var/spool/asterisk/voicemail/default/5466/Old/msg0002.txt’: Found
– <SIP/5466-00000038> Playing ‘/var/spool/asterisk/voicemail/default/5466/Old/msg0002.slin’ (language ‘en_NZ’)
> 0x7eff00004990 – Probation passed - setting RTP source address to 192.168.48.11:12100
I notice it is looking for /var/spool/asterisk/voicemail/default/5466/INBOX/msg0000 (format (alaw)), in that path there is a msg0000.wav file (not sure if that is the issue or not?)
Cheers