Visual Voicemail not avalaible in mobile App!

Commercial Modules Sangoma Talk / Software Phone
1

Hi

I’m using the commercial SangomaConnect addon in FreePBX. I have the Sangoma Connect installed on some mobile phones and it’s working fine to receive/make phone calls. My only issue is that if I have a voicemail message I can’t listen it in app. When I click the 3 little dots in SangomaConnect it indicates my status is offline. If I click on Visual Voicemail icon, it states that it’s unable to process and I get a endless spinning wheel :frowning:
If I dial the voicemail extension there is no problem and I can listen at voicemails received and manage them but not in the app itself.

Thanks

Vincèn

2

Hi @domedia

Please refer to below wiki to ensure you are whitelisting the mentioned IP in your Freepbx firewall and also double check all the required configuration. thanks

https://sangomakb.atlassian.net/wiki/spaces/SS1/pages/30966602/SC_Apps-+Visual+Voicemail+App#F&Q

Regards
Kapil