Virtual extensions not working


At this moment I am struggling with virtual extensions. I want to achieve that when someone calls a line it lands on a ringing group that goes into an IVR.

In de ringing group I want to have a virtual extension so that the call gets transferred to an IVR.

I had this all working when something went very wrong with the installation. I installed a new FreePBX and restored a backup. Now I can’t get the virtual extension to work. When I call the virtual extension I can’t connect.

Details of my installation:

FreePBX version 2.011.30
Asterisk 11

Thanks for your support!


After searching a lot I noticed that voicemail was disabled. It seems that if vm is disabled the virtual extension doesn’t work. When I enabled it I could call the extension.

Is this the expected behavior?