Has anyone ever implemented a function as described below in FreePBX? One of our customers is demanding this beacause their old PBX had it (arrggghh!)
- User A has configured an unconditional call forward or has a follow me configured (and is dnd) to switchboard B
- All incoming calls for user A go directly to B (switchboard)
(and now the funny part of it:)
- If user B (cf/follow me target) calls B while he’s on cf/dnd, the call will actually ring A’s phone (only for calls originating from user B, all others got to B)
User B knows that A is on DND/CF - e.g. he’s in a meeting - but has a very important call for A and therefore is allowed to ring A’s phone anyway. (Therefore the “VIP function” naming: Call is important, only B is allowed to call anyway and snom phones allow to “override” (phone side) DND for contacts delcared as “VIP” in the phones address book).
Sometimes this function is also called boss - secretary.
Any thoughts on this? Thanks in advance!