Hi, I’m very new to telecom. I’m a pc guy who is helping a family member. His telecom guy left his business and never gave any user names and passwords.
I’m not really sure what I can tell you except for the following and I HOPE that someone will get back to me with some help - by maybe asking me the right questions.
We have approximately 10 VoIP phones made by Polycom. The PBX I believe is running on a Linux version called Cent OS 6.2 Final. If I go to a browser for the PBX Admin (192.168.0.xx) I see a page that says on the top of the tab “Free PBX Distro”. On that page I see four possible links to PBX Admin, User Control Panel (ARI), Operator Panel and Get Official FreePBX Support. We have no idea what user names and passwords are here.
Then if I go to the server and reboot it - during boot I hit the space bar or any keys and it stops and tells me it’s using CNU Grup v. 0.97 and CentOS (2.6.32-279.11.1.e16.x86_64). It also has two advertisements on the bottom for Fre PBX Distro and Schmooze.
So finally my question then becomes - is there any way to reset passwords without losing any current configurations? Then could someone give me exact steps for doing that?
Here are a few issues that we (the business) needs to fix:
- since dialing out a few days ago “911” they have been unable to make outgoing calls
- the time/date on all phones are incorrect
- whenever they call out (in the past) from these phones the number on the receivers end always shows up as “UNKNOWN”
Any help would be GREATLY appreciated.
Joe Can Help