User's Phone shows new voicemail but there is none


I have one extension that is giving notification they have 6 new voicemails. But there are really none.
If I log in to her UCP it shows 6 also, but there are no messages.
There are no messages in any of the other folders.

I tried restarting her phone and restarting the entire system and still getting the phantom voicemail notifications.

FYI we are running FreePBX 13 and Asterisk v11.20
No other user has this problem that I know of.

Any suggestions?

Show Hints and see if there’s anything waiting the ASTDB that might need a poke.

I was able to fix it.
I went in to var/spool/asterisk/voicemail/default/ext#/inbox
There were five txt files and no .wav files. I deleted them and it immediately fixed the problem. Not sure how they stayed in there.

Thanks for the reply.

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