User unavailable - Return to IVR

Dear friends,
I need to fix this problem. When a extension, reached trough an option of IVR, is ringing without answer (5 rings) call must return to IVR or another extension. Thanks for your help.

Elio (Roma - Italia)

P.S. Sorry for my english…

You’d probably want to set up “Follow Me” for the extension being called.


Dear Bill,
thanks for your help. Best regards


(Roma - Italia)