We only have a few phones in our office. Our receptionist is reporting that calls hang up after 3 seconds, but I don’t see any calls that short in our VoIP.ms CDR or in FreePBX Call Event Logging. A couple just have a “-” for duration.
Where can I find info on how to read the FreePBX CEL? I suppose what I am after is if I can identify the reason for a disconnect… like, connectivity issue, or phone was put back on hook, etc.
Phones are Sangoma S400 or S500 I think. Do the phones themselves have a log?
Also, as far as connectivity goes, we’re on Comcast Business 300/30 Mbps tier. We’re using UniFi with a Dream Machine Pro. Phones and server are on a separate VLAN/Network. Smart Queues are enabled. Is there any other troubleshooting or configuration tweaking that I should do on the network side of things? FWIW, this is not my first FreePBX deployment (and with UniFi) and I haven’t had any issues elsewhere.