Good day.
Would like to know how to start troubleshooting this.
We use the device/user mode. Some extensions register fine and thereafter logon to queues and receive calls.
Some have the ampersand character before the number in the database entry in AstDB like shown below;
/AMPUSER/13007/device : &6154
/AMPUSER/13016/device : &8046
/AMPUSER/13022/device : &6147
/AMPUSER/13023/device : &6128
/AMPUSER/15004/device : &6118
They can receive and make calls but when it comes to the queues, all these agents will be shown as “not available”.
Any help would be much appreciated.
PS> Thought of writing a dialplan to remove but i think that’s a little hardcore and probably to know what goes on first is important.
Thank you and hv a good week!
Sanjay