Good day, you need help configuring freepbx 14, you need to configure it so that all conversations are automatically recorded, both incoming and outgoing, both external and internal. in spite of the fact that in all settings it is necessary to record all conversations forcibly, incoming conversations are written automatically, and outgoing conversations are written only after dialing * 1
I presume you have different outbound routes for the different dial patterns, one of which is set to record, and the other not.
Urgency on your part, does not necessarily translate to immediate attention from the users here. You might consider paid support option, see the link at the top of the page.
Important part of that - users. Most of us are unpaid, uncompensated, and often unappreciated volunteers that do this while our systems just run trouble-free.