FreePBX 2.10.1.1
Rhino Ceros (3U box)
R4FX0
3 pots lines plugged into 1,2,3
Hunt group from carrier is set to ring 1,2,3 BNF carrier VM
This is a persistent issue, sometimes happening upto 70 times a day. I have been onsite twice and when I am there it doesn’t do it - much. I’ve seen it a couple of times.
This is what I gather is going on, it may not be completely accurate. This is the best I have ATM.
The receptionist gets a call coming in CID is “unknown” - she answers and there’s dialtone, sometimes there maybe a ringing and the PBX will play a message like - the call can not be completed press 0 for the operator (I’ve not heard the message so I cant confirm.) Whether she answers or not, about 10-15secs later the process repeats, this may happen several times. I am not told this happens when she transfers the call.
Call flow-
Time condition - business hours
Business hours yes - announcement
Business hrs no - IVR
Announcement plays -> Ringgroup A
Ringgroup A -> Ringgroup B
Ringgroup B -> IVR
any ideas?
I think I may open a ticket with Rhino - maybe it’s a hangup detect issue with the TDM
I may also create a VPN to the PBX and add a phone to the ring group and see if I can see it myself (though that’s a lot of work, if there is a simple solution)