Unexpected Call Forwarding - Asterisk Database

1

I recently learned that all calls to extension 8311 are routing to extension 8192. There was nothing on either user’s extensions and so far I’ve tried a factory reset on the Sangoma phone, as well as deleting and recreating the 8311 extension.

Here’s a call from 8127 to this extension. Note the 8192 in the second to last line:

[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [8311@from-internal:1] GotoIf("SIP/8127-00000fd3", "1?ext-local,8311,1:followme-check,8311,1") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx_builtins.c: Goto (ext-local,8311,1)
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [8311@ext-local:1] Set("SIP/8127-00000fd3", "__RINGTIMER=15") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [8311@ext-local:2] Macro("SIP/8127-00000fd3", "exten-vm,8311,8311,0,0,0") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-exten-vm:3] Set("SIP/8127-00000fd3", "__EXTTOCALL=8311") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-exten-vm:4] Set("SIP/8127-00000fd3", "__PICKUPMARK=8311") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-exten-vm:6] ExecIf("SIP/8127-00000fd3", "0?Macro(vm,8311,DIRECTDIAL,)") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-exten-vm:8] ExecIf("SIP/8127-00000fd3", "0?Gosub(ext-intercom,*808311,1())") in new stack
[2018-09-17 09:29:12] WARNING[30195][C-00000e68] pbx_functions.c: Can't find trailing parenthesis for function 'DB(DEVICE/8311/dial'?
[2018-09-17 09:29:12] WARNING[30195][C-00000e68] pbx_functions.c: Can't find trailing parenthesis for function 'DB(DEVICE/8311/dial'?
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-exten-vm:12] Gosub("SIP/8127-00000fd3", "sub-record-check,s,1(exten,8311,dontcare)") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [exten@sub-record-check:1] NoOp("SIP/8127-00000fd3", "Exten Recording Check between 8127 and 8311") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [exten@sub-record-check:16] Gosub("SIP/8127-00000fd3", "recordcheck,1(dontcare,internal,8311)") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-exten-vm:20] Macro("SIP/8127-00000fd3", "dial-one,15,HhTtr,8311") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-dial-one:1] Set("SIP/8127-00000fd3", "DEXTEN=8311") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-dial-one:3] ExecIf("SIP/8127-00000fd3", "0?Set(EXTTOCALL=8311)") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [dstring@macro-dial-one:2] Set("SIP/8127-00000fd3", "DEVICES=8311") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [ctset@macro-dial-one:1] Set("SIP/8127-00000fd3", "DB(CALLTRACE/8311)=8127") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-dial-one:46] Gosub("SIP/8127-00000fd3", "sub-presencestate-display,s,1(8311)") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] pbx.c: Executing [s@macro-dial-one:48] Set("SIP/8127-00000fd3", "CONNECTEDLINE(num)=8311") in new stack
[2018-09-17 09:29:12] VERBOSE[30195][C-00000e68] app_stack.c: Spawn extension (from-internal, 8311, 1) exited non-zero on **'SIP/8192**-00000fd4'
[2018-09-17 09:29:26] VERBOSE[30195][C-00000e68] pbx.c: Spawn extension (ext-local, 8311, 2) exited non-zero on 'SIP/8127-00000fd3'

Checking the Asterisk database, note the same reference again (SIP/8192)

freepbx*CLI> database show device 8311
/DEVICE/8311/default_user                         : 8311
/DEVICE/8311/dial                                 : **SIP/8192**
/DEVICE/8311/emergency_cid                        : nnnnnnnnnn
/DEVICE/8311/type                                 : fixed
/DEVICE/8311/user                                 : 8311
5 results found.

How do I correct this?

2

Well first off, this was fixed a while ago. What version of FreePBX are you running and is it up to date?

Second, go into the Extension settings under the Advanced tab the setting that has “Dial” and has SIP/8192 as the setting, change that to SIP/8311 Someone has edited this extension to dial a different device than its own.

3

Thanks Tom, that did the trick.

Version is 14.0.3.6. There are 76 modules available for online upgrades. My modules all show track ‘stable’.

4

Start there. You should always be caught up with modules, especially if your system has a face that available directly from the Interwebs.

5

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