Hello all,
We are using freepbx with one incoming trunk and one ring group with a couple of phones.
When we are receiving a call and we are not answering the call in 20 seconds or when all extensions are busy or not available or on do not disturb the call is forwarded to a mobile phone.
This is by design and works fine.
But when we are receiving a call and all the phones are ringing and at the same time another call comes in we are unreachable for the second call and this call transfers to the mobile phone.
This is because Asterisk says all the extensions are busy because of ExtensionState: 8
Has anybody any idea how to prevent this behaviour ?
Below a piece of logfile.
This happends with every extension.
The phones we are using are Yealink phones
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: Methodology of ring is ‘ringall’
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: Added extension 101 to extension map
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: Extension 101 cf is disabled
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: Extension 101 do not disturb is disabled
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: EXTENSION_STATE: 8 (RINGING)
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: Extension 101 has ExtensionState: 8
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: Checking CW and CFB status for extension 101
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: Extension 101 is not available to be called
[2018-01-02 16:33:18] VERBOSE[11540][C-000001d1] res_agi.c: dialparties.agi: Extension 101 has call waiting disabled
Regards,
Robbert