Unavailable extension busy tone

A softphone extension works perfectly well but when switched off the caller get a busy tone.
Asterisk status is correct Endpoint: 226/226 Unavailable

If I set a destination unavailable announcement it never plays
if I set a destination busy announcement it plays.

Any ideas how do I fix this please.

FreePBX 13.0.197
Extension 226 This device uses PJSIP technology listening on Port 5060 (UDP)

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