Unanswered call routing

General Help
1

I have a convoluted call routing. Calls to our general number are routed to a reception RG consisting of 2 extensions (2000, 2001). The receprionist physically sits in front of 2000. If not answered, it bounces to another RG that rings 5 extensions. If that is not answered, it goes to ext 2000’s VM.

I’ve been asked to add a DID for a different company. It should go to ext 2000, prefixed with the new comany name. I got that. BUT, if not answered, it needs to go directly to a separate VM. I can create an extension just for that.

My issue is, if the call comes to ext 2000 and is not answered, how can I direct calls to our general number to the RG and calls from that new DID to a specific extension’s VM.

2

Just set up a new ring group with 2000 being the only entry. Send to “not answered” call to VM.

3

Can’t do that. Calls to the general number still have to fall back to the rest of the reception phones if not answered by 2000.

Basically, current call flow can’t be changed. I just need a way to divert not answered from a particular DID after 2000 does not answer.

4

Setup a ring groups for that DID only that includes 2000

5

So ext 2000 has RG 2702 as a destination for any unanswered.

I set up a virtual extension, 2002 that has the VM for the DID. I then set up RG 2703 with extension 2002 for unanswred. RG 2703 only has ext 2000 in it. The unanswered logic for the RG overrides whatever ext 2000 has?

6

That worked. Thanks all.