UK Dial Patterns / No outgoing calls

Hello,
I have just got FreePBX installed and configured with 4 SIP phones and all is well internally.
I have got a registered SIP trunk setup, but having issues getting any external calls working.
Looking at the CLI logs, I am seeing the following:

– Executing [[email protected]:13] Set(“SIP/103-00000179”, “OUTNUM=0123456789”) in new stack
– Executing [[email protected]:14] Set(“SIP/103-00000179”, “custom=SIP/sipgate”) in new stack
– Executing [[email protected]:15] ExecIf(“SIP/103-00000179”, “0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)T)”) in new stack
– Executing [[email protected]:16] ExecIf(“SIP/103-00000179”, “0?Set(DIAL_TRUNK_OPTIONS=TM(confirm))”) in new stack
– Executing [[email protected]:17] Macro(“SIP/103-00000179”, “dialout-trunk-predial-hook,”) in new stack
– Executing [[email protected]:18] GotoIf(“SIP/103-00000179”, “0?bypass,1”) in new stack
– Executing [[email protected]:19] ExecIf(“SIP/103-00000179”, “1?Set(CONNECTEDLINE(num,i)=07734258591)”) in new stack
– Executing [[email protected]:20] ExecIf(“SIP/103-00000179”, “1?Set(CONNECTEDLINE(name,i)=CID:0117xxxxxxx)”) in new stack
– Executing [[email protected]:21] ExecIf(“SIP/103-00000179”, “0?Set(CONNECTEDLINE(name,i)=CID:(Hidden)0117xxxxxxx)”) in new stack
– Executing [[email protected]:22] GotoIf(“SIP/103-00000179”, “0?customtrunk”) in new stack
– Executing [[email protected]:23] Dial(“SIP/103-00000179”, “SIP/sipgate/0123456789,300,T”) in new stack
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
– Called SIP/sipgate/0123456789
== Everyone is busy/congested at this time (1:0/0/1)
– Executing [[email protected]:24] NoOp(“SIP/103-00000179”, “Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1”) in new stack
– Executing [[email protected]:25] GotoIf(“SIP/103-00000179”, “0?continue,1:s-CHANUNAVAIL,1”) in new stack
– Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
– Executing [[email protected]:1] Set(“SIP/103-00000179”, “RC=1”) in new stack
– Executing [[email protected]:2] Goto(“SIP/103-00000179”, “1,1”) in new stack
– Goto (macro-dialout-trunk,1,1)
– Executing [[email protected]:1] Goto(“SIP/103-00000179”, “s-INVALIDNMBR,1”) in new stack
– Goto (macro-dialout-trunk,s-INVALIDNMBR,1)
– Executing [[email protected]:1] NoOp(“SIP/103-00000179”, “Dial failed due to trunk reporting Address Incomplete - giving up”) in new stack

Does anyone have some general pointers to getting this working??
TIA
Giles

One quick call to SipGate should help identify why they are failing your call. Ask them what the error is on this specific phone call and they will probably tell you what you need to fix (for example, the format of the number could be different than they are expecting).

Every vendor has their specific requirements for how numbers should be formatted - asking them is an easy step to getting this squared away. If they tell you - nope, it’s all good - check back with the exact error they say you are experiencing and we can trouble shoot that.

try Sipgate test line 10000

Thanks both for your information.
Sipgate confirmed what they would be wanting to receive in terms on number patterns.
I have been able to successfully receive calls.
External calls were are still on issue.
However after installing a softphone app and testing that, external calls are working fine.
So it seems to be an issue with the configuration of the Mitel phones. Maybe an additional configuration needed for them?
I will investigate the logs for differences between the softphone extension and the Mitel phone extensions.