UCP website crash

General Help
1

I upgraded from version 13 to 14 at the weekend using the upgrade script. Everything seems fine. The only issue was that users couldnt log in via the UCP anymore - the page displayed but didnt authenticate the user.
I was using the MSAD legacy directory and it was showing as disconnected. So I decided to update to use the new “Microsoft Active Directory” directories. I set that up and its all connected ok so I deleted the old one and the old FreePBX directory as it was blank (perhas I shouldnt of done this?) I see all my users and group in userman but now when I browse to the UCP, I get the following:

image
image1600×860 59.7 KB

Found a similarish thread but about version 13. Tried to check a few bits from that:
[root@LSQUS002 ~]# fwconsole ma list
No repos specified, using: [standard,commercial] from last GUI settings

±---------------------±-----------±--------±------------+
| Module | Version | Status | License |
±---------------------±-----------±--------±------------+
| accountcodepreserve | 13.0.2.2 | Enabled | GPLv2 |
| announcement | 13.0.7.1 | Enabled | GPLv3+ |
| areminder | 14.0.1.4 | Enabled | Commercial |
| arimanager | 13.0.4 | Enabled | GPLv3+ |
| asterisk-cli | 14.0.1 | Enabled | GPLv3+ |
| asteriskinfo | 13.0.7.1 | Enabled | GPLv3+ |
| backup | 14.0.6 | Enabled | GPLv3+ |
| blacklist | 13.0.14.8 | Enabled | GPLv3+ |
| broadcast | 14.0.1.7 | Enabled | Commercial |
| builtin | | Enabled | |
| bulkhandler | 13.0.14.4 | Enabled | GPLv3+ |
| calendar | 14.0.2.2 | Enabled | GPLv3+ |
| callback | 13.0.5.2 | Enabled | GPLv3+ |
| callerid | 13.0.8.9 | Enabled | Commercial |
| callforward | 14.0.1.3 | Enabled | AGPLv3+ |
| calllimit | 13.0.5.5 | Enabled | Commercial |
| callrecording | 13.0.11.5 | Enabled | AGPLv3+ |
| callwaiting | 14.0.1.1 | Enabled | GPLv3+ |
| campon | 13.0.4.1 | Enabled | GPLv3+ |
| cdr | 14.0.5.14 | Enabled | GPLv3+ |
| cel | 14.0.2.4 | Enabled | GPLv3+ |
| certman | 13.0.37.4 | Enabled | AGPLv3+ |
| cidlookup | 14.0.1.6 | Enabled | GPLv3+ |
| conferences | 13.0.23.11 | Enabled | GPLv3+ |
| conferencespro | 14.0.2.3 | Enabled | Commercial |
| configedit | 13.0.7.1 | Enabled | AGPLv3+ |
| contactmanager | 14.0.3.5 | Enabled | GPLv3+ |
| core | 14.0.12 | Enabled | GPLv3+ |
| cos | 13.0.12.1 | Enabled | Commercial |
| customappsreg | 13.0.5.4 | Enabled | GPLv3+ |
| cxpanel | 14.0.1 | Enabled | GPLv3 |
| dahdiconfig | 14.0.1.1 | Enabled | GPLv3+ |
| dashboard | 14.0.3.3 | Enabled | AGPLv3+ |
| daynight | 14.0.1 | Enabled | GPLv3+ |
| dictate | 13.0.5 | Enabled | GPLv3+ |
| digium_phones | 13.0.7.3 | Enabled | GPLv2 |
| digiumaddoninstaller | 2.11.0.14 | Enabled | GPLv2 |
| directory | 13.0.19.5 | Enabled | GPLv3+ |
| disa | 13.0.6.1 | Enabled | AGPLv3+ |
| donotdisturb | 14.0.1.1 | Enabled | GPLv3+ |
| endpoint | 14.0.2.59 | Enabled | Commercial |
| extensionroutes | 13.0.10.5 | Enabled | Commercial |
| fax | 14.0.2.3 | Enabled | GPLv3+ |
| faxpro | 14.0.1.9 | Enabled | Commercial |
| featurecodeadmin | 13.0.6.4 | Enabled | GPLv3+ |
| findmefollow | 14.0.1.18 | Enabled | GPLv3+ |
| firewall | 13.0.53.4 | Enabled | AGPLv3+ |
| framework | 14.0.2.18 | Enabled | GPLv2+ |
| freepbx_ha | 13.0.11 | Enabled | Commercial |
| fw_langpacks | 14.0.1 | Enabled | GPLv3+ |
| hotelwakeup | 14.0.1.4 | Enabled | GPLv2 |
| iaxsettings | 14.0.1.4 | Enabled | AGPLv3 |
| infoservices | 13.0.1.2 | Enabled | GPLv2+ |
| irc | 2.11.0.7 | Enabled | GPLv3+ |
| ivr | 13.0.27.7 | Enabled | GPLv3+ |
| languages | 13.0.6 | Enabled | GPLv3+ |
| logfiles | 13.0.10.4 | Enabled | GPLv3+ |
| manager | 13.0.2.5 | Enabled | GPLv2+ |
| miscapps | 13.0.3.1 | Enabled | GPLv3+ |
| miscdests | 13.0.5 | Enabled | GPLv3+ |
| music | 13.0.22.3 | Enabled | GPLv3+ |
| outroutemsg | 13.0.2.1 | Enabled | GPLv3+ |
| paging | 14.0.3 | Enabled | GPLv3+ |
| pagingpro | 14.0.2.9 | Enabled | Commercial |
| parking | 13.0.19.8 | Enabled | GPLv3+ |
| parkpro | 14.0.1 | Enabled | Commercial |
| pbdirectory | 2.11.0.6 | Enabled | GPLv3+ |
| phonebook | 13.0.6.1 | Enabled | GPLv3+ |
| phpinfo | 13.0.2 | Enabled | GPLv2+ |
| pinsets | 13.0.8 | Enabled | GPLv3+ |
| pinsetspro | 13.0.9.8 | Enabled | Commercial |
| pm2 | 13.0.5 | Enabled | AGPLv3+ |
| pms | 14.0.2.13 | Enabled | Commercial |
| presencestate | 14.0.1.5 | Enabled | GPLv3+ |
| printextensions | 13.0.3.1 | Enabled | GPLv3+ |
| queueprio | 13.0.2 | Enabled | GPLv3+ |
| queues | 14.0.2.15 | Enabled | GPLv2+ |
| queuestats | 14.0.1.4 | Enabled | Commercial |
| qxact_reports | 13.0.15.6 | Enabled | Commercial |
| recording_report | 14.0.1.7 | Enabled | Commercial |
| recordings | 13.0.30.12 | Enabled | GPLv3+ |
| restapi | 13.0.21.1 | Enabled | AGPLv3 |
| restapps | 13.0.92.5 | Enabled | Commercial |
| ringgroups | 14.0.1.4 | Enabled | GPLv3+ |
| sangomacrm | 13.0.4.30 | Enabled | Commercial |
| setcid | 13.0.6.2 | Enabled | GPLv3+ |
| sipsettings | 14.0.27.1 | Enabled | AGPLv3+ |
| sipstation | 13.0.14.8 | Enabled | Commercial |
| sms | 14.0.4.3 | Enabled | Commercial |
| sng_mcu | 13.0.5 | Enabled | Commercial |
| soundlang | 14.0.4.3 | Enabled | GPLv3+ |
| speeddial | 2.11.0.4 | Enabled | GPLv3+ |
| superfecta | 14.0.6 | Enabled | GPLv2+ |
| sysadmin | 14.0.13 | Enabled | Commercial |
| timeconditions | 14.0.2.13 | Enabled | GPLv3+ |
| tts | 13.0.10 | Enabled | GPLv3+ |
| ttsengines | 13.0.7.3 | Enabled | AGPLv3 |
| ucp | 14.0.2.3 | Enabled | AGPLv3+ |
| userman | 14.0.3.40 | Enabled | AGPLv3+ |
| vega | 14.0.3.7 | Enabled | Commercial+ |
| vmblast | 13.0.8 | Enabled | GPLv3+ |
| vmnotify | 13.0.22 | Enabled | Commercial |
| voicemail | 14.0.1.25 | Enabled | GPLv3+ |
| voicemail_report | 13.0.13.3 | Enabled | Commercial |
| vqplus | 14.0.1.1 | Enabled | Commercial |
| weakpasswords | 13.0.2 | Enabled | GPLv3+ |
| webcallback | 13.0.11.2 | Enabled | Commercial |
| webrtc | 14.0.3.7 | Enabled | GPLv3+ |
| xmpp | 14.0.1.14 | Enabled | AGPLv3 |
| zulu | 14.0.2.13 | Enabled | Commercial |
±---------------------±-----------±--------±------------+

image
image1517×359 28.2 KB

I have uninstalled and reinstalled the UCP module and restarted fwconsole to no avail

Seems to be because it can’t find the new MSAD directory but not sure why not

2

The error is from the PMS module and it’s quite old. Simply updating your modules would fix this.

3

all my modules are showing as up to date when I check online from the module admin page.

4

I forced PMS module to download and install again and its working now.

Thanks
Kevin

5

Just curious - trying to learn…
Where in that image do you see anything related to PMS?

6

From the screen cap:
image

7

Stack traces are a beautiful thing

1 Like
8

As an update, I found out that this error was caused by deleting the default FreePBX internal directory. When I setup the Active Directory orginally, I had deleted the other directories in the list as I didnt need them. This caused UCP to stop working. Then when I forced the PMS module to reinstall, doing so recreates the default FreePBX directory. I made the same mistake today and the same process fixed it.

Perhaps it would be a good idea to remove the delete option from the Default FreePBX directory so people can’t delete it?

image
image1507×357 25.9 KB

9

No. Just uninstall pms module if you don’t need it

10

Fair enough. Probably not the best practice I guess but I tend to just install all the modules that are available. I hadn’t actually read what the Sangoma Property management (PMS) module did!!

Is there a list of all the current modules with a brief discription and whether or not its safe to remove them if not needed somewhere?

11

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