Hi, we have updated to Asterisk 13 and it is a way smoother gui. Especially love the new UCP and its HTML5 implementation. Works great on windows PCs and Android devices. However, it is not that great on iPhones and iPads.
When I go to UCP->Voicemail and try listening to any of the messages, it just spins the wheel and go into offline mode.
I searched the issue on the web and have not found much. In one of the articles about 13 Beta, The author stated that the voicemail playback is not functional through iPhone/iPad due to some licensing issue, but in the next sentence he said not to worry as there is a way, but requires manual setup… But this way is not discussed in the article and i did not come across it in my further searches. Hence, i am here, where the answers are always lurking in the background…
So, please, if anyone knows how to get the iPhone/iPad message playback working through UCP, I am asking for help.
as a background. I have updated the system a few days ago, it is up-to date and has zero warnings or concerns. I have compiled and installed FFMPEG 2.5 package with including faac, accenc, x264 and few others.
I did not have any warnings for a while now, but just now I have the HTML5 warning. It says
You are missing support for the following HTML5 codecs: m4a. To fully support HTML5 browser playback you will need to install programs that can not be distributed with FreePBX. If you’d like to install the binaries needed for these conversions click ‘Resolve’ in the lower left corner of this message. You can also safely ignore this message but browser playback might not work in your browser.
I have compiled/installed newer ffmpeg-3.0.2 and did fwconsole reload… I still have the iPad problem. The warning as above have disappeared for a minute, but it is back now.
Perhaps the article mentioned in the warning has changed. It does not offer any insights on the issue of ffmpeg not supporting the mp4a format. I did install sox, ogg, lame. I did download and compiled ffmpeg as it described on their page to which the article points at the bottom. At this time the warning is no longer displayed. IPhone still has the same issues as before.
I had to git clone fdk-acc and compile install it in order to satisfy the above ./configure requirement. make clean, make distclean, make, make install, fwconsole reload.
Android phone works fine, Chrome browser under Windows 10 works fine as well.
However, iPad still just spinning wheel and goes offline as before.