an incoming call to an extention a1 is pick up by an extension a2 - the call takes 10 seconds.
The CDR report inside UCP (user control panel)…
… from extension a1 shows this call with the duration of 10 seconds. But extension a1 didn’t taken this call!
… from extension a2 shows this call with the duration of 10 seconds. This is fine.
In my opinion, the CDR-report from extension a1 should not show this record - or show this record with duration “0” or “pickedup” … but not like a normal, taken call.
Is there a possibility to change this behavior?