Hello, I’m helping my friend to put a IVR at a second location where he has two places. First location works great and IVR is working perfectly. Second location phones work and extension works. When I put a IVR and add the Announcement that took. I put the Direct Dial to extension then I put the IVR Entries. First one is Ext 1, Destination is Extension 801 then I submit it and apply it. When I call in the phone line for the second location I can here the Announcement and when I press 1 nothing happens. it keeps on saying invalid. I don’t know what to do. I can provide screenshots If needed. But I’m not at the place to login to take them tomorrow. Can someone please help me to figure out this problem?
Joseph