Greetings FreePBX community. I believe I have a simple problem, but I’m too new to the PBX world to know how to solve it.
I have a small shop, with one call receptionist. She typically works in the office but will often be in the garage. When the phone rings, she needs to hear it. I have the main extension in the office, with a 2nd in the garage. Ideally I’d like it so that when she is on either extension all following incoming calls are greeted with a “Currently helping another customer” announcement and placed on hold until she finishes her call.
I currently have all incoming calls hitting a ring group to ring both extensions. I like having the ability to call her office extension from the shop extension as well. I fear I’d lose that if I put both phones on the same extension.
Thoughts on how to configure it so that if ANY phone is in use, all future incoming calls get put on hold.