any advice on how to troubleshoot this drop?
You’ll have to provide your trunk config
i found this in the logs
[2022-01-12 00:34:19] NOTICE[2503] chan_sip.c: Peer 'voipms' is now UNREACHABLE! Last qualify: 14
This is telling you that the PBX is not getting a reply to the periodic OPTIONS packet being sent from to the provider. Could be a networking issue or a provider issue.
You didn’t ask, but I can tell from the screen cap that your version of FreePBX is looooong past end of life and you’re using the now deprated chan_sip driver. You need a plan to migrate to a supportable version.
He is also using VoIP.ms by IP instead of DNS name which makes it complete luck that he is working at all with all of their recent changes.
thanks for the tip guys, i quickly spun up a test pbx on the same network based on the recommendations. It looks like the same kind of issues are appearing.
I even moved the original PBX to a different server with no improvement.
So i think @lgaetz is right in that it is a networking issue.
0330 [2022-01-13 00:37:01] VERBOSE[32675] res_pjsip/pjsip_configuration.c: Endpoint voipms-pjsip is now Reachable
20331 [2022-01-13 00:37:01] VERBOSE[32675] res_pjsip/pjsip_options.c: Contact voipms-pjsip/sip:[email protected]:5060 is now Reachable. RTT: 73.487 msec
20332 [2022-01-13 00:38:04] VERBOSE[32675] res_pjsip/pjsip_configuration.c: Endpoint voipms-pjsip is now Unreachable
20333 [2022-01-13 00:38:04] VERBOSE[32675] res_pjsip/pjsip_options.c: Contact voipms-pjsip/sip:[email protected]:5060 is now Unreachable. RTT: 0.000 msec
20334 [2022-01-13 00:44:01] VERBOSE[32675] res_pjsip/pjsip_configuration.c: Endpoint voipms-pjsip is now Reachable
20335 [2022-01-13 00:44:01] VERBOSE[32675] res_pjsip/pjsip_options.c: Contact voipms-pjsip/sip:[email protected]:5060 is now Reachable. RTT: 66.188 msec
20336 [2022-01-13 00:45:04] VERBOSE[32675] res_pjsip/pjsip_configuration.c: Endpoint voipms-pjsip is now Unreachable
20337 [2022-01-13 00:45:04] VERBOSE[32675] res_pjsip/pjsip_options.c: Contact voipms-pjsip/sip:[email protected]:5060 is now Unreachable. RTT: 0.000 msec
20338 [2022-01-13 00:46:01] VERBOSE[32675] res_pjsip/pjsip_configuration.c: Endpoint voipms-pjsip is now Reachable
20339 [2022-01-13 00:46:01] VERBOSE[32675] res_pjsip/pjsip_options.c: Contact voipms-pjsip/sip:[email protected]:5060 is now Reachable. RTT: 16.366 msec
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