Having a problem with 2 phones in relation to using them to transfer calls to voicemail: SoundPoint IP 335 and Cisco SPA504G.
On the Polycom, when transferring to VM using * and the extension (ie *210 to transfer to vm for ext 210) I get ,“the number you have dialed is not a working number, please check your number and dial again.” It doesn’t get past the *, as soon as I press * it automatically dials.
On the cisco, the phone automatically dials when I dial *21 and puts the caller on hold.
I have checked both phones settings and cant find a reason that the phone would automatically start to dial.
I haven’t made any changes to feature codes or anything like that in FREEPBX. I have tried resetting the phone. I have other branded phones like Aastra, grandstream, snom that are working fine.
Any Ideas?
Thanks!