Have a FreePBX16 system using ClearlyIP phones. Extensions are 200-220…
The issue we’re having is when trying to transfer a call directly to voicemail. The procedure is to transfer the call using “*ext#”. This works fine for all the extensions except 211-219 as the system pics up the *21 as a feature code to turn on/off FMFM.
I figure this is a dial string issue somewhere but not sure where. I created a new Clearly devices phone profile and loaded up a test phone. I removed the dial plan settings from the test phone profile. Same behavior.
I then added *2xx to the outbound dial pattern, still NG.
Anyone have any suggestions here? Short of disabling the FMFM *21 code?