I seem to be having an issue when attempting to transfer to an extensions voicemail on a FreePBX 15.0.23.17 distro. For example, the destination extension is 1010. The person on the phone will hit transfer, *1010# and the system appears to send the call to the user login, and asterisk plays back “your call canot be completed as dialed” message. We are not using queues. If person on the phone manually dials blind transfer ##*1010# we get an invalid extension message after pressing ## before even entering the extension number.
This problem is not apparent on our other systems. I’ve checked feature codes and they are identical between the two freePBX installs.
Any ideas as to why transfer to vm is not working on this particulat installtion would be greatly apprecieated
Yes, call logs would be helpful. Also, existing feature codes sometimes interfere with transferring to voicemail. *10 by default is for Contact Manager speed dials. Make sure you are disabling any feature codes you aren’t using that could interfere with your * to voicemail transfers.