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Transfer to External Number/Ext


(Mio) #1

Hello All!,

Is it possible to transfer a call to an external phone number and extension?

e.g. On our IVR, if someone selects option 5 I would like to transfer the call to 972-555-1111 ext #100

Any help would be greatly appreciated!


#2

There are many ways to do this. Here is one possibility:

Set up a new outbound-only trunk, with settings the same as your normal trunk except Asterisk Trunk Dial Options is set to
D(wwww100)
Add an Outbound Route with e.g. prefix: 9999, match pattern (blank), prepend 19725551111 and specifying the new trunk.
You should now be able to dial 9999 from an extension and be connected to 972-555-1111 ext. 100.

Then, add a Misc Destination with Dial set to 9999 and route IVR option 5 to there.


(Mio) #3

Stewart1,

Thanks for your reply. I am running an older version of FreePBX (v2.10.1.19) and in trunks, I do not see the option “Asterisk Trunk Dial Options” for some reason.

Any suggestions please?

Thanks,


(Lorne Gaetz) #4

2.10 is end of life. As are the next two versions that superseded it. Strongly recommend you put a plan in place to migrate to a supported system:
https://wiki.freepbx.org/display/PPS/Elastix+and+PBXinaFlash+to+FreePBX+Distro+Conversion+Tool


(Mio) #5

Igaetz,

Thanks for the link, super helpful! I keep the PBX behind a strict firewall and always thought “if it ain’t broke, don’t fix/touch it” so thats why I never bothered to upgrade.

Do you know of any other way to apply Stewart1’s suggestion on v2.10.1.19?

Thanks,


#6

What options do you have under General Settings on the Edit SIP Trunk page?


(Mio) #7

Hi Stewart1,

Thanks again for your reply. These are the options I have.

image


#8

Will


work for you?

Or, I have an ancient FreePBX 2.11.0.43 with Core 2.11.0.0 that does offer Asterisk Trunk Dial Options.
Possibly you could try upgrading to that.