Hi there, i was having issue when trying to transfer an incoming call to an external number because of the ID that must match with my trunk provider. I was able to fix it by adding the external number to the Ring Group and adding my ID Number in the following setting:
Change External CID Configuration = Fixed CID Value
Fixed CID Value = Here goes my ID Number
I was wondering if i can do the same thing with the Queue instead of Ring Group because with Queue i can monitor the Queue Logs for Call Reporting, or do i need to open a ticket for this one. Thanks
but i want to use my caller id from my outbound route because i have different caller id, for example dialing with 18xxx xxx xxxx will have different caller id:
I can call with prefixes but the only issue is that if i receive inbound calls and transfer to an external number than i have issue. I figure it out with ring group but i need to create every number that i want to transfer in the ring group, i thought maybe there is an easy solution