Transfer call to 'busy' or 'on the phone' voicemail message


#1

Our agents would like to have 2 different voicemail options to transfer calls into when they are on the phone or busy (also for their assistants). Is there a way to transfer the call to a specific voicemail eg: unavailable, busy, on the phone, etc.

Thanks!


#2

In /etc/asterisk/extensions_custom.conf file you might try something like:

[from-internal-custom]
exten => _**XXXX,1,Voicemail(${EXTEN:2},u)  ; unavailable message
exten => _***XXXX,1,Voicemail(${EXTEN:3},b) ; busy message

…then have users try transferring callers to **1234 or ***5678