Our agents would like to have 2 different voicemail options to transfer calls into when they are on the phone or busy (also for their assistants). Is there a way to transfer the call to a specific voicemail eg: unavailable, busy, on the phone, etc.
Thanks!
In /etc/asterisk/extensions_custom.conf file you might try something like:
[from-internal-custom] exten => _**XXXX,1,Voicemail(${EXTEN:2},u) ; unavailable message exten => _***XXXX,1,Voicemail(${EXTEN:3},b) ; busy message
…then have users try transferring callers to **1234 or ***5678
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