bobonjio
(Richard Hindquarters)
1
I am trying to get some monitoring and reporting set up, and am hoping to ask regarding:
I have a queue (queue1), with agent timeout, and Max Wait Time set up.
this queue has a Fail Over Destination set up (queue 2)
is there any reasonable way to track WHY a call hit the failover destination?
ideally: no agents in queue //. timeout // all agents busy?
slobera
(Sergio Lobera)
2
You can take a look at CEL reports, or you can just see your logs.
bobonjio
(Richard Hindquarters)
3
i dont see Any of the information i need as part of the CEL?
could you clarify?
system
(system)
Closed
4
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